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KampSight Status | |
| 03/02/2010 7:03 AM MST - KampSight is moving a bit slow again this morning. We're working to diagnose the problem so it doesn't happen again tomorrow. |
| 03/01/2010 7:45 AM MST - KampSight is moving slowly this morning. We're working to resolve the problem. Thanks! |
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02/23/2010 9:36 AM MST - FYI - Verizon Business REScheduled Maintenance Notification Maintenance window: Feb 24 2010 00:01 MST - Feb 24 2010 06:00 MST Outage duration: 1 Hour This will only affect the 63 IP address. |
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02/22/2010 5:33 PM MST - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Feb 23 2010 00:01 MST - Feb 23 2010 06:00 MST Outage duration: 1 Hour This will only affect the 63 IP address. |
| 02/22/2010 5:00 PM MST - System save on the KampSight machine tomorrow (2/23/10) night starting at 10:30pm (Mountain Time). |
| 02/09/2010 9:57 AM MST - KampSight processing seems to be working fine now. Thanks for your patience! |
| 02/09/2010 9:32 AM MST - KampSight is experiencing slow screen refreshes. We are working on the issue and hope to have it resolved soon. |
| 01/20/2010 1:49 PM MST - All Clear! You can now process credit cards again. Thank you for your patience! |
| 01/20/2010 1:42 PM MST - We will be restarting the credit card system in 2 minutes. Please wait to process credit cards until you receive another message giving you the OK to process credit cards again. We expect total down time to be less than 5 minutes. Thanks for your patience! |
| 01/20/2010 1:37 PM MST - We are looking into the credit card system issue that has been reported. |
| 01/06/2010 4:17 PM MST - Qwest informed us they will be doing emergency data line repair sometime tonight between Midnight and 6:00am MST. They expect downtime to last less than 30 minutes. You can switch your KampSight IP address to our Verizon line (63.78.220.211) if you need access KampSight between those hours. You can visit www.kampsight.com for info on switching connections. Thanks! |
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12/28/2009 11:13 AM MST - FYI - SmartButton Scheduled Maintenance Notification Maintenance window: Dec 29 2009 5:30AM MT Smart Button will be performing maintenance on your SBLP database. As a result, your SBLP database will be inaccessible for approximately 1 hour. This will affect redemption of VKR certificates. |
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12/28/2009 10:43 AM MST - FYI - Verizon Business REscheduled Maintenance Notification Maintenance window: Jan 13 2010 00:00 MST - Jan 13 2010 06:00 MST Outage duration: 30 Minutes This will only affect the 63 IP address. |
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12/04/2009 10:39 AM MST - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Dec 10 2009 00:00 MST - Dec 10 2009 06:00 MST Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 09/21/2009 3:53 PM MDT - Qwest line back up and running. |
| 09/21/2009 2:54 PM MDT - Qwest is experiencing technical problems. You can switch to one of our other lines to reach KampSight |
| 09/21/2009 2:54 PM MDT - Since the Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 6) Click OK |
| 09/17/2009 1:30 PM MDT - Qwest line back up and running. |
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09/17/2009 12:17 PM MDT - Since the Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 6) Click OK |
| 09/17/2009 12:09 PM MDT - Qwest is experiencing technical problems. You can switch to one of our other lines to reach KampSight. |
| 09/15/2009 8:00 AM MDT - The new eKamp.com has launched! We're working through a few kinks this morning. We're working on the login problem and with access to *WEB Reports. If you have trouble logging into *WEB Reports, please go to www.kampsight.com and click on *WEB Reports. This will take you directly to *WEB Reports. Thanks for your patience! |
| 09/04/2009 12:30 AM MDT - Had to reboot the firewall on the 208.46.87.75 (Qwest) line. |
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08/19/2009 3:59 PM MDT - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, August 30, 2009 at 4:30AM EST All frame customers will have their connections redirected to Tampa. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Salem the following morning (8/31) by 5:30AM EST. |
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08/19/2009 3:57 PM MDT - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, August 23, 2009 at 4:30AM EST All frame customers will have their connections redirected to Salem. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Tampa the following morning (8/24) by 5:30AM EST. |
| 07/24/2009 10:14 PM MDT - Credit card processing experienced some slight delays earlier this evening. It has been resolved. Please do not try to correct any out of balance credit card transactions, as we have an automatic process that should correct most issues. |
| 07/17/2009 2:30 PM MDT - The Verizon issue has been corrected. VKR Certificates can now be created and redeemed. |
| 07/17/2009 2:07 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 07/16/2009 5:26 PM MDT - The Verizon issue has been corrected. VKR Certificates can now be created and redeemed. |
| 07/16/2009 3:48 PM MDT - It has been confirmed that a T1 line through MCI is down. We will publish updates as they become available. **You may experience trouble creating VKR Certificates while this line is down. You may call Kamper Services or try again later this evening. ** |
| 07/16/2009 3:37 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 07/06/2009 11:54 AM MDT - KOA.com is back up and operational. |
| 07/06/2009 11:53 AM MDT - We have received a communications from the hosting company for KOA.com that the site is down. They are working on it right now to solve the issue. |
| 07/05/2009 2:08 PM MDT - The Verizon issue has been corrected. You can use (63.78.220.211). Sorry for the issue this holiday weekend. |
| 07/05/2009 1:15 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 06/17/2009 6:15 AM MDT - Credit Cards are now running. We're sorry for the inconvenience. |
| 06/17/2009 5:46 AM MDT - The credit card system is not working right now. We are looking at it now and should have the problem resolved soon. |
| 04/15/2009 1:15 PM MDT - If you're experiencing printer connection problems, please give KampSight Support a call or visit wwww.kampsight.com. We've upgraded our security and we can quickly get you connected. Thanks! |
| 03/20/2009 2:52 PM MST - Say Bye Bye to SSL 56 bit. On Monday (3/23/09), we will be disabling the 56 bit portion of the MochaSoft (KampSight program). Most KOAs will not notice the change, however if your KampSight window opens and immediately closes, you may be one of the few KOAs still be using 56 bit (instead of 128 bit). The best solution is to download the latest version of KS (with clickable links). Please contact KS Support for help: kshelp@koa.net or 1-800-548-7104 then press 2. |
| 03/10/2009 4:10 PM MST - System save on the KampSight machine tonight starting at 10:30pm (Mountain Time). |
| 03/04/2009 5:58 AM MST - Fix in place for Work with Kampers. |
| 03/04/2009 5:40 AM MST - A KampSight release was put into the system last night. We have reports of 1. Work with Kampers not working. We are fixing it now. |
| 02/18/2009 5:50 AM MST - *Web reports are now working. |
| 02/18/2009 5:13 AM MST - Credit cards are now working. *Web reports should be fixed within the hour. |
| 02/18/2009 4:18 AM MST - KampSight enhancements were uploaded this morning. Currently the *Web page and credit card system is down, but we are working on it. |
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02/06/2009 10:19 AM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Feb 22, 2009 02:30 MDT Staff will redirect merchant traffic from Salem to Tampa. There will be a brief loss of connectivity during the changeover and then again when customers are moved back. We will move most customers back to Salem the following morning (2/23) by 03:30 AM MDT. |
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02/06/2009 10:11 AM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Feb 8, 2009 02:30 MDT Staff will redirect merchant traffic from Tampa to Salem. There will be a brief loss of connectivity during the changeover and then again when customers are moved back. We will move most customers back to Tampa the following morning (2/9) by 03:30 AM MDT. |
| 11/09/2008 6:00 AM MST - Credit card system is back up and running again. Thank you for your patience. |
| 11/09/2008 5:00 AM MST - The credit card system didn't start up this morning. We are looking at it right now and will hopefully have it up shortly. Kyle |
| 11/05/2008 9:42 AM MST - UPDATE-Nov-5, 9:37 am MT: You are now able to log into KampSight. The credit card system has also restarted successfully, so feel free to charge those campers! Please watch KampSight.com later today for a detailed explanation of this morning's events. Thank you all very much for your patience and understanding! Kyle |
| 11/05/2008 9:28 AM MST - The credit card system is taking a little longer to update than originally anticipated. The fix has to backup a few large files that take some extra time. The system should be back up shortly. Thank you very much for your patience! --Kyle |
| 11/05/2008 8:39 AM MST - Hi all! Sorry to do this but to get credit cards working we have to install a fix from our software vendor and that means everybody has to sign off of KampSight for about 25 minutes. ARG! We'll provide a full explanation of why after we get it fixed, but for now, please sign off of KampSight by 8:45 MT time. We'll start the credit card fix right at 8:50 and should have everything back up by 9:15 am MT. jef |
| 11/05/2008 7:15 AM MST - Good morning all! Credit card transactions are not processing this morning. We are looking into the issue right now and will send another message when we have a solution. Until then, it is best to not process credit cards through KampSight. We are very sorry for this issue and we\'\'ll get it corrected ASAP!\' |
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09/04/2008 9:20 AM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Sept 20, 2008 00:01 MDT through Sept 20, 2008 06:00 MDT Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 08/17/2008 3:46 PM MDT - VKR processing is now running. It appears that Friday's communications issue caused a problem with processing of points. We'll work through the back log of transactions and post all points for the last two days. KB |
| 08/17/2008 2:30 PM MDT - It appears we're having some VKR processing problems today. We're working to clear the backlog of VKR transactions. We'll update this page as more information comes available. |
| 08/15/2008 8:08 PM MDT - Actually it was not a Verizon outage although in our case our Verizon lines (voice and data) were affected. The information we have now is that there was a cut to a fiber line somewhere between Casper and Laurel. The line was cut at about 3:00 pm MDT and was fixed around 7:00 pm MDT. The cut didn’t just affect Verizon, but also Qwest and several other major carriers in the area. The technicians have put a temporary fix in place and will permanently fix it next week. We'll let you know whether the installation of the permanent fix will affect us in any way. Thanks for your patience! |
| 08/15/2008 7:00 PM MDT - The cause of the problem is still unknown. For tonight we recommend that you remain on the 208 line and we will post an update as it becomes available. Service to the 800 number appears to be restored. |
| 08/15/2008 3:12 PM MDT - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. This may also be affecting our phone lines, so you can find instructions on KampSight.com: The Road to KampSight. |
| 08/01/2008 6:40 PM MDT - We have fixed all credit card out of balances that were caused as a result of the KampSight slowdown earlier this afternoon. Please check your Operations Recap tomorrow morning (8/2/08) to ensure you are in balance. If you need assistance, please call KampSight Support. |
| 08/01/2008 5:21 PM MDT - An update: Qwest has confirmed that our internet line went down for 41 seconds at 4:10 Montana time. |
| 08/01/2008 5:00 PM MDT - KampSight experienced a major slow down a few minutes ago. There may be cases of credit cards being out of balance. *******PLEASE DO NOT FIX ANY CREDIT CARD ISSUES ON YOUR OWN******* We are running reports to determine the magnitude and will fix any out of balance situations. Thanks and keep watching this page for more information. --Kyle Brucker |
| 08/01/2008 4:11 PM MDT - We're still working to diagnose the problem, but KampSight does appear to be working correctly now. |
| 08/01/2008 4:10 PM MDT - KampSight is experiencing some technical trouble. We're working to identify and fix the problem as quickly as possible. Please watch this page for more information. Thanks! Kyle Brucker |
| 07/06/2008 10:31 PM MDT - We have voided most credit card transactions that were in error. You may still be out of balance and we're working to address those situations. There's no need to report out of balance credit cards, as we're actively working to find the best solution for each situation. Thanks! |
| 07/06/2008 7:27 PM MDT - ***We have verified that some credit cards were charged multiple times today as a rusult of problems at Chase Paymentech. At the time of this message we are automatically voiding all errant charges. PLEASE DO NOT ATTEMPT TO FIX ANY OUT OF BALANCE OR MULTIPLE CHARGE SITUATIONS. Our process will fix them for you. Please run your Operations Recap tomorrow morning to verify your credit cards are in balance. Please feel free to call KampSight Support Monday morning for any questions. Thanks for your patience and help! --Kyle Brucker |
| 07/06/2008 5:13 PM MDT - Credit card processing is back to normal. ****IMPORTANT**** Chase Paymentech may have double charged some cards. Please do not attempt to fix any out of balance situations or double charges. We\'re working on an automatic process to void the errant transactions. Kyle Brucker |
| 07/06/2008 5:00 PM MDT - The credit card system is processing again. There are charges that did process at Paymentech that are not shown in KampSight. Please do not credit or charge card to correct these transactions. We are working to automatically void any charge that went through to Paymentech that is not shown is KampSight. Thanks! |
| 07/06/2008 4:26 PM MDT - We've also identified that the issue us keeping new sessions on KampSight from starting. We'll be working on this issue as well. |
| 07/06/2008 4:11 PM MDT - Chase Paymentech has informed us that they are experiencing some trouble at the moment. They are working on a quick solution and hope to have everything resolved in a few minutes. We're sorry for the inconvenience. |
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06/27/2008 8:25 AM MDT - KampSight Nightly Report did not run last night. To run the reports yourself, from the Main Menu, go to 30 Daily Reports 3. Arrivals report 4. Departures report 8. Site inventory grid 13. Daily reservation report |
| 06/24/2008 7:33 AM MDT - It appears Rivetek Satelite is experiencing problems this morning. Internet appears to work, but connection to KampSight is not functional. Please call Rivetek for more information and assistance. Thanks! |
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06/19/2008 3:40 PM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Jun 22, 2008 00:01 MDT - Jun 22, 2008 06:00 MDT Outage duration: 3 Hours This will only affect the 63 IP address. |
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06/06/2008 3:13 PM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window local: Jun 7, 2008 00:01 MDT - Jun 7 2008 06:00 MDT Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 06/06/2008 10:20 AM MDT - KampSight connections over the 63 IP address are working now. We will look into what happened. |
| 06/06/2008 10:10 AM MDT - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 05/16/2008 8:05 AM MDT - The nightly process did not complete last night. If you did not sign into a new KampSight session this morning, your transations may show yesterday's date. Please sign off and then sign in again to see 5/16/08 in the upper left corner of KS. |
| 05/01/2008 12:01 PM MDT - Credit Cards are now working. We've moved all transactions to their backup data center. Please don't attempt to fix any out of balance transactions. Call KampSight Support for assistance. Thanks! |
| 05/01/2008 11:32 AM MDT - Paymentech is experiencing problems at their Tampa processing center. We're working quickly to move our credit card traffic to an alternate data center. We hope to have everything resolved in the next few minutes. Thanks for your patience! Kyle Brucker |
| 05/01/2008 11:12 AM MDT - KampSight is experiencing some difficulty that is affecting Web Reports, certain Credit Card transactions, and KOA.com. We think it is network related and are working quickly to resolve the problem. We'll keep you posted. Kyle Brucker |
| 02/12/2008 11:00 AM MST - South Eastern KOAs report connections are OK. |
| 02/12/2008 10:45 AM MST - There have been reports of campgrounds in the South Eastern US of no connections. We are looking into it. |
| 02/07/2008 4:26 PM MST - The 800 numbers into KOA are working now. |
| 02/07/2008 4:00 PM MST - If you need to call the Home Office, our local phone service is still working, you can call 406-248-7444 and you will get to the front desk receptionist. |
| 02/07/2008 1:15 PM MST - KampSight connections over the 63 IP address are working now. |
| 02/07/2008 1:14 PM MST - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 02/07/2008 6:43 AM MST - KOA has introduced a new phone system to better serve you! We're experiencing a few minor difficulties with the phone system this morning. If you need KampSight Support assistance, feel free to e-mail kshelp@koa.net and we'll call you. Thanks for your patience! |
| 01/11/2008 5:17 AM MST - KampSight has woken up! We are sorry for the inconvenience. A hung job caused KampSight to be a little delayed in waking up this morning. |
| 01/11/2008 4:37 AM MST - KampSight has not woken up yet this morning! We are looking into it now. *WEB and eKamp are active. |
| 12/24/2007 7:28 AM MST - KampSight connections over the 63 IP address are working now. |
| 12/24/2007 5:45 AM MST - KampSight connections over the 63 IP address are not working this morning. |
| 12/23/2007 4:04 PM MST - The Verizon line has been reset and is available. The KampSight Connection over the 63.78.220.211 is working. Merry Christmas sorry for the delay. |
| 12/23/2007 8:41 AM MST - Update on the Verizon line: Local Billings phone technicians are being dispatched to research the problem. |
| 12/23/2007 5:01 AM MST - Verizon has reported a problem with their Internet line. Connections to KampSight over the 63. address are not connecting. The Qwest line, the 208. address is operational. While we research this problem, switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 12/18/2007 12:28 PM MST - CC appear to be working again. |
| 12/18/2007 12:27 PM MST - CC lines are down . Chase/Paymentech has informed us their line is down that is why your credit cards aren't going through right now. They are working on the line with ATT and we'll provide a status update on the sign on screen, and KampSight.com when they know the source of the problem. |
| 11/30/2007 6:05 AM MST - Sorry for the late start! Back up and running now. |
| 11/30/2007 5:14 AM MST - The system isn't starting up this morning and we are looking at it right now. |
| 09/10/2007 4:06 PM MDT - The Verizon line experienced a problem that lasted for approximately 5 minutes. While we research the reason, you can switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 09/10/2007 4:04 PM MDT - The KOA.com and EKamp problem is now fixed. Thanks for your patience. |
| 09/10/2007 3:00 PM MDT - KOA.com and Ekamp are experiencing technical problems. This affects Web reports as well. We hope to have this fixed very quickly. |
| 08/25/2007 5:48 AM MDT - The server is back up. Your nightly reports are running now. Sorry for the early morning delay! |
| 08/25/2007 5:20 AM MDT - The server had a delayed backup operation and is now "rebooting" (restarting). It should be back up in a few minutes. We are monitoring its progress. |
| 08/10/2007 8:19 AM MDT - Verizon has informed us that they will be doing routine maintenance tonight around midnight. You can switch your connections to 208.46.87.75 (our Qwest line) for continuous service. Thanks! |
| 08/10/2007 7:16 AM MDT - All reports should be printing now. I\'m sorry for the inconvenience. --Kyle Brucker |
| 08/10/2007 7:04 AM MDT - KampSight's Reports are not completing at the moment. We're working on the problem and should have everything working very soon. We're sorry for the inconvenience. |
| 07/25/2007 1:07 PM MDT - We've received word that TimeWarner cable is experiencing trouble. We're happy to fax you any reports you need. Please call us for help. 800-548-7104. |
| 06/29/2007 4:35 PM MDT - The Verizon line is back up. The problem was with a piece of Verizon equipment that failed and then the automatic fail over of that equipment failed also. They have since manually failed over, however they have left their problem ticket open until they resolve the reason for the failures. |
| 06/29/2007 2:15 PM MDT - Our Verizon line is experiencing problems. While we research the reason, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 06/26/2007 8:00 AM MDT - Credit cards working again. |
| 06/26/2007 7:35 AM MDT - Credit Card "Time-Outs" have been reported. We are looking into the issue. |
| 06/01/2007 11:50 AM MDT - Verizon has confirmed that their T3 line is running normally again. Thanks! |
| 06/01/2007 7:00 AM MDT - It has been reported the 63 (Verizon) communication line is down. Please change your AS/400 host number to be 208.46.87.75. |
| 05/25/2007 9:39 AM MDT - Verizon has informed us that they have lost a major T3 internet line. This is impacting many of their customers including KOA. In the mean time, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/25/2007 9:39 AM MDT - Verizon has informed us that they have lost a major T3 internet line. This is impacting many of their customers including KOA. In the mean time, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/25/2007 9:36 AM MDT - It appears our Verizon Line is experiencing problems again. We're on the phone with Verizon right now and will post as more news comes available. If you have disconnects on the 63 IP address, you can switch to the 208 line from Qwest. Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/24/2007 6:48 PM MDT - Thurday, May 24: Our Verizon line has an issue. Verizon is fixing the issue tonight at midnight MT time. If you have disconnects on the 63 IP address, you can switch to the 208 line from Qwest. Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/24/2007 6:04 PM MDT - There may be an issue with the Verizon line coming into KampSight. If you are getting disconnect going through the 63 address, use the Qwest line, which is the 208 address. Information on how to switch IP address is on the home page of KampSight. Scroll down to "The road to KampSight" for instructions on the main page. |
| 05/23/2007 9:10 AM MDT - As part of the same glitch, the nightly reports were delayed. The reports will be printed shortly or you may run them manually. Please call KampSight Support if you need any assistance. Thanks again! Kyle Brucker |
| 05/23/2007 9:03 AM MDT - Reservations are now working. We had a slight delay in some of the overnight processing that caused this morning's error. It has been corrected. We're sorry for the inconvenience. Thanks for your patience! --Kyle Brucker |
| 05/23/2007 8:59 AM MDT - KampSight is experiencing a problem with the Reservation program at the moment. We should have the problem resolved in the next few minutes. Thanks for your patience! --Kyle Brucker |
| 05/14/2007 1:40 AM MDT - System is back up. Thank you for your patience. |
| 05/14/2007 12:00 AM MDT - KampSight System is down for routine maintenance. |
| 03/29/2007 6:51 AM MST - Error fixed. :) |
| 03/29/2007 6:50 AM MST - ERROR when trying to sign-on to KampSight = CPC1250 Not authorized to group profile QUSER. We are working on a fix. |
| 02/14/2007 2:52 PM MST - KampSight experienced a momentary slowdown in credit card processing a few moments ago. The problem was quickly corrected and you shouldn't experience any further problems. Thanks! Kyle Brucker |
| 01/13/2007 12:41 PM MST - We\'ve also identified a small bug that calculates the deposit due amount incorrectly. In some instances, additional people charges are being built in to the deposit amount when they shouldn\'t. Luckily, the camper is charged only the correct amount when registering. The fixed programming is scheduled for completion by Tuesday. We\'ll run the programs through testing and release the fix to you very soon after that. Thanks to all of you helping to identify problems and helping us to make KampSight better! --Kyle Brucker |
| 01/12/2007 4:54 PM MST - Confirmations created and e-mailed by KampSight are not being sent correctly. As a result, some campers are not receiving e-mail confirmations. We\'re working to quickly identify the source of the problem and to fix that problem. You should know that e-mail confirmations created by the Realtime Reservation Vault system are working just fine. We'll update the KampSight sign-on screen and this page as more information comes available. Thank you for your patience! --Kyle Brucker |
| 01/08/2007 4:16 AM MST - KampSight.com, the web site only, is not responding. We'll look into it right away this morning. This issue does not affect the operation of KampSight itself. |
| 12/05/2006 3:14 PM MST - Verizon/MCI confirmed that they had a problem with the line. They had a card fail in a router in Denver. The replaced the card with a spare they had on site. Once the card was replaced the line came back up. |
| 12/05/2006 3:04 PM MST - The Verizon/MCI line (63.78.220.211) appears to be functioning again. It is showing successful tests. You can switch your computer back or leave it on the Qwest (208.46.87.75) line. |
| 12/05/2006 2:01 PM MST - We have confirmed that the Verizon/MCI line is down. Please switch to the Qwest line. Within MochaSoft, click on File/Connect. Change the AS400 host to 208.46.87.75 and then click on OK. This works for Display and Printers. |
| 12/05/2006 1:56 PM MST - KampSight is experiencing problems at the moment. Campgrounds are experiencing dropped connection to KampSight. We'll update this page and www.kampsight.com as more information comes available. |
| 11/10/2006 2:54 PM MST - Good afternoon! I’ve got good news for you on the Credit Card event from November 8. Paymentech and we have been working hard over the last couple days to identify all of the multiple charge/credit transactions that took place on Wednesday. Chase Paymentech has stepped up and is going to manually key in adjustments to all affected cards to make things right. There’s nothing more you need to do at this point to correct the problem. You should be aware that your credit card transactions will continue to appear to be out of balance for November 8. With all adjustments being made at Paymentech, there’s no way to report the fixes back into KampSight. Rest assured that by the end of business on Monday all cards will be adjusted. If your campers come to you with any questions about the charges on their card, you should contact Chase Paymentech’s Customer service line at 877-765-8669. They should be able to explain any transactions and make adjustments for cards in the unlikely event any cards were not identified. As always, the affected campers can contact their own credit card issuer for more explanation, as well. Thanks for your patience! |
| 11/09/2006 4:00 PM MST - Paymentech has had another technical problem this afternoon. We've got some smart programming in place that should fix this set of problems overnight. Please do NOT try to fix any extra charges on your own. We'll are working with Paymentech to make sure this is cleaned up appropriately and that there is no impact on our campers. Rest assured that we will make this right. Thanks again for your patience! |
| 11/08/2006 9:04 AM MST - Paymentech has informed us that they are fully operational now. We have restarted credit card prosessing. We'll continue to monitor the system. Thanks for your patience. |
| 11/08/2006 8:21 AM MST - Good morning! Paymentech is experiencing technical difficulties which is causing sporatic credit card processing. To avoid any duplicate charges from this point on, we are shutting down the credit card system until Paymentech is fully operational. We'll send another message when the credit card system is back up. So sorry to start the day off this way! |
| 11/08/2006 7:34 AM MST - We have had reports of credit cards "timing out". We have verified with Paymentech and they are having some issues right now that they are hoping to have resolved quickly. Some credit card transactions are going through with no problem. Others are "waiting" for 60 seconds then getting a "time out error". If you get the "time out error", DO NOT press F10=Manual Authorization unless you pick up the phone and call Paymentech for the Authorization number. DO NOT put in the CCID number, your franchise number, or make something up. You must get the authorization number from Paymentech. |
| 11/08/2006 7:23 AM MST - We have had a report (and been able to duplicate the problem) of credit card time outs. We are looking into the issue and will post details as they are available. |
| 11/03/2006 4:48 PM MST - Rivetek just called and said SpaceNet has resolved the network issue. Your performance on the sat should be back! |
| 11/03/2006 4:26 PM MST - Rivitek has called us and informed us that they are experiencing technical problems. Only Rivitek customers are affected. If we receive any other information, we'll update this page. Otherwise, we encourage you to contact them with quesions/concerns. Thanks! |
| 10/27/2006 12:53 PM MDT - The KampSight.com server is being rebooted. It will be available in a few moments. |
| 10/24/2006 6:39 AM MDT - KampSight is now fully functioning. There was an error in the nightly process that caused problems. Thanks for your patience. |
| 10/24/2006 6:05 AM MDT - KampSight had an error in our nighttime process that kept it from coming back up this morning at the normal time. KampSight is expected to be running in approximately 30 minutes. E-mail reports will be delayed. You may run them manually. Sorry for early morning delay! |
| 10/24/2006 4:51 AM MDT - KampSight is unavailable this morning. The technical team is looking into the problem. |
| 10/18/2006 4:03 PM MDT - Kampsight.com is back up and running. Thank you for your patience. |
| 10/16/2006 11:21 AM MDT - This morning we have had some technical difficulties with the server that has kampsight.com (not KampSight itself - just the website) on it. The technical problem with the server is that the main system board has malfuntioned and needs to be replaced, or simply, the computer's brain has quit working. Hopefully it will be today, but most likely it will be tomorrow. |
| 10/04/2006 10:29 AM MDT - KampSight experienced some problems. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the 'X' to exit the program as that takes more resources and can make the delay longer. |
| 10/04/2006 10:24 AM MDT - KampSight is experiencing problems at the moment. Campgrounds are experiencing dropped connection to KampSight. We'll update this page and www.kampsight.com as more information comes available. |
| 10/03/2006 12:50 PM MDT - Credit Card system back up at 1PM MT. Cause unknown but we are looking into it further. As of now, we saw no double charges, but be sure to verify on your daily reports. |
| 10/03/2006 12:14 PM MDT - Experiencing slow credit card responses and/or request for Manual Authorizations. We'll provide more information on www.kampsight.com as it becomes available. |
| 08/17/2006 8:03 PM MDT - KampSight is now up and running. We'll provide more information on KampSight.com as we learn more. |
| 08/17/2006 7:27 PM MDT - KampSight is experiencing some technical difficulties at the moment. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the \'X\' to exit the program as that takes more resources and can make the delay longer. |
| 08/04/2006 3:27 PM MDT - KampSight experienced some problems. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the 'X' to exit the program as that takes more resources and can make the delay longer. |
| 06/26/2006 3:18 PM MDT - Everything is now back to normal. We will update KampSight.com and the sign on screen when we have more info. |
| 06/26/2006 3:17 PM MDT - A server error has occurred. The sytem is coming back up to normal right now. Watch www.kampsight.com and the sign in screen for more info. |
| 06/23/2006 5:45 PM MDT - System has come back to normal response time. Look for a posting on the KampSight sign on screen for additional information. |
| 06/23/2006 5:11 PM MDT - Yes, the event that happened yesterday at 4:48 is happening again. The system is available, it is just trying to end devices. This took 15 minutes to clear up last night. |
| 06/22/2006 5:20 PM MDT - Everything is back to normal, you should be able to get logged back on. We don't know what caused the problem yet, but we are looking into it. |
| 06/22/2006 5:06 PM MDT - We are currently expieriencing difficulties while trying to make a connection to KampSight. If you are already logged on to KampSight you will not see a problem. If you are trying to make a new connection to KampSight you will be unable to get on. |
| 06/20/2006 7:00 AM MDT - Paymentech had an outage on their network from about 5:30 am to 7:00 am. Credit cards are operational now. |
| 06/13/2006 3:51 AM MDT - To change to the Verizon/MCI line, within MochaSoft, click on File/Connect. Change the AS400 host to 63.78.220.211 and then click on OK. This works for Display and Printers. |
| 06/13/2006 3:49 AM MDT - Qwest has confirmed their local connection, including our T1 is off due to a local power issue. Technicians have been dispatached. The Verizon/MCI line is up and running. |
| 06/13/2006 3:30 AM MDT - Access over the Qwest line is not active at this point. We are researching the issue now. You can move to the Verizion/MCI line by switching the AS400 host entry to 63.78.220.211. |
| 05/24/2006 3:40 PM MDT - The expeditor line should be working again, Verizon rerouted it to a line that was working. KampSight access still needs to go over the Qwest line. |
| 05/24/2006 1:40 PM MDT - Our Qwest line is still up and active. Please change the host address in KampSight Display and KampSight Printer to 208.46.87.75 and you will be able to access KampSight. |
| 05/24/2006 1:38 PM MDT - We are currently experiencing a major outage here in Billings. The outage is affecting connections to KampSight and phone service to the home office. |
| 05/19/2006 7:55 PM MDT - We've posted a solution to bypass Verizon/MCI and take another path to KampSight. It is on the home page of KampSight.com. Or, if you are a techie, you just need to change the IP address for displays and printers to 208.46.87.75. |
| 05/19/2006 4:10 PM MDT - Verizon/MCI has confirmed the problem as an outage in the Denver area that is affecting all KampSight traffic as well as many other Verizon/MCI customers. They don't have an estimated time for the fix. We are working on getting all traffic to pass reli |
| 05/19/2006 1:22 PM MDT - If you change the AS/400 host in you KampSight Printer and KampSight Display to 208.46.87.75 you will temporarily avoid the problems we are having with MCI. |
| 05/19/2006 1:21 PM MDT - Our internet connection with MCI is currently bouncing up and down. MCI has been notified and is working on the problem. |
| 03/29/2006 5:40 AM MST - KampSight system is back up and running. |
| 03/28/2006 10:40 PM MST - KampSight system is down. We are starting the upgrade to the new server. |
| 03/28/2006 5:53 AM MST - We are back in business. Because KampSight started up later than normal, it has to prepare all of the nighttime reports. It is in the process of preparing your reports now and it will take about 1 hour to complete all nighttime processes. |
| 03/28/2006 5:15 AM MST - Our backup process stalled, which is keeping the system from coming up. The backup has been started again. Once it runs through, KampSight will come back up. I estimate the system being available between 5:30 and 5:45 am Billings time. Jef. |
| 10/05/2005 10:15 AM MDT - Qwest is back up! |
| 10/05/2005 7:20 AM MDT - Power is out in a large portion of Billings including at the Qwest Central Office. This has taken down our T1 through Qwest. This will affect the 208.46.87.75 address and ekamp.com and valuekard.com. |
| 08/05/2005 1:05 PM MDT - There is a disturbance in the Internet network system. There are random outages that appear to be going through the Internet. KampSight is up and running. We've called Qwest and they do not know of any issue. We'll keep searching and if we find the c |
| 06/20/2005 8:07 PM MDT - Power to downtown back up! |
| 06/20/2005 7:06 PM MDT - We've lost building power, including the phone system. KampSight is up and running, but KampSight support is unavailable right now. |
| 05/05/2005 4:15 PM MDT - KampSight is back up. |
| 05/05/2005 2:29 PM MDT - KampSight is down for Kill KampSight day. |
| 04/30/2005 9:27 AM MDT - The "line" (MCI) between you and KOA is back up. You should be able to access KampSight. If you were one of the KOAs that we switched over to the Qwest line, you do not need to change your IP number (AS/400 host) back to the MCI line until |
| 04/30/2005 7:15 AM MDT - If you are a Rivetek customer, you also need to enable SSL, click on File, Connect, Advanced then check Enable SSL. Click on OK, then Click OK again and you should connect. |
| 04/30/2005 7:11 AM MDT - If you are a Rivetek customer you also need to click on Settings then Termtype and enter a device name. The device name is your campground prefix, the letters DSP, then your security code. |
| 04/30/2005 6:26 AM MDT - To get to KampSight, click on File/Connect for both display and printers. For AS/400 host type in 208.46.87.75. Click on OK. You'll get to KampSight! |
| 04/30/2005 6:03 AM MDT - MCI has confirmed they are having a T1 issue that is stopping KampSight traffic from coming into our server. We have an alternate way to get to KampSight which we are configuring now. We'll post instructions soon on how to access KampSight through a di |
| 04/30/2005 5:06 AM MDT - Good Saturday morning! Not! KampSight traffic isn't getting to our network for some reason. We are in the office and working on it now. |
| 04/30/2005 5:02 AM MDT - |
| 04/27/2005 5:18 AM MDT - Our night time routine caused a problem with normal startup this morning. Everything is coming back up at this point. Should be another 10 minutes for access. |
| 04/25/2005 5:40 AM MDT - We had a night time process with an error that kept the system from coming back up. We ended the process and everything is back up. |
| 04/21/2005 1:40 AM MDT - KampSight is back up and running. All maintenance went well. Thank you. |
| 04/19/2005 8:25 AM MDT - We've confirmed that Qwest has lost power to some of its equipment. This will keep some KampSight users (eTwinAx) from gaining access. |
| 04/14/2005 2:28 AM MDT - The server is back up and available. Thanks for your cooperation. |
| 04/13/2005 11:00 PM MDT - The server will be down for a hardware upgrade beginning at 11:00pm Montana time. We expect to be back up within 5 hours. |
| 01/03/2005 9:45 AM MST - Unable to get past the main menu. The cause was packet loss to the network card on the KampSight server. Moved traffic over to the other card on the server and problem solved. The system was unaccessible for approximately 1 hour. |
| 07/07/2004 5:33 AM MDT - We found out that because somebody didn't sign off last night, the KampSight session hung our night time routines and that is why you couldn't sign on. Please sign off of KampSight at night. |
| 07/07/2004 5:17 AM MDT - Our system isn't responding to requests to start PC sessions. We are working on it. |
| 07/05/2004 3:47 PM MDT - Qwest had a problem with a router which caused our traffic not to route. They reset the router and everthing works again on our Qwest line. |
| 06/11/2004 6:31 PM MDT - Qwest has restored service to our T1 line. All Kampsight access should work now. |
| 06/11/2004 12:05 PM MDT - If you are using Mochasoft and are connecting to 208.46.87.75 please click on "File, Connect" and change the "Host Address" to 63.78.220.211. |
| 06/11/2004 12:00 PM MDT - Our Qwest T1 which provides access to Kampsight for the etwinax campgrounds and anyone who is using 208.46.87.75 as the address to connect to KampSight in Mochasoft has gone down. Qwest is working on getting it back up as soon as possible. |
| 04/30/2004 3:55 PM MDT - Credit card processing is back online. |
| 04/30/2004 3:48 PM MDT - Credit card processing is halted. We will let you know when it is OK to process again. |
| 04/30/2004 8:44 AM MDT - A problem processing credit cards occurred between 8:10 and 8:40 this morning. We are continuing to investigate the problem and will have an update when we know the cause of the problem. |
| 03/28/2004 8:12 PM MST - If you had to change your IP address this morning to access KampSight, you should be able to change it back to 63.78.220.211 tomorrow morning. MCI hasn't confirmed anything was wrong, but I was able to access KampSight from 63.78.220.211 this evening. |
| 03/28/2004 9:00 AM MST - We are currently experiencing a problem in which the KampSight display disappears when you attempt to go to certain screens. Check the KampSight Sign-on screen for more information. |
| 03/17/2004 5:29 PM MST - We experienced at ten minute power outage which affected the communications equipment when a UPS failed. Everything is fine now. |
| 10/27/2003 12:51 PM MST - For about 10 minutes, we had an issue with locked screens due to our journaling process. All fixed! |
| 09/23/2003 8:15 AM MDT - The clogged pipe has been roto rootered. You can go back to the 63.78.220.211 address when you want. |
| 09/23/2003 8:00 AM MDT - We are tracking down an issue with the MCI T1 used for KampSight. If you are having problems connecting, you can switch to our other T1. |
| 09/23/2003 7:59 AM MDT - For display and printer sessions, first click on File/Disconnect (if needed). Then click on File/Connect. |
| 09/23/2003 7:58 AM MDT - Replace the 63.78.220.211 with 208.46.87.75. Then click on OK. You'll see a signon screen or your printer will start. |
| 09/23/2003 7:57 AM MDT - We'll post another message here when the 63.78.220.211 address is available again. |
| 09/18/2003 2:00 PM MDT - According to Rivetek, everything is operation with the satelite solution. |
| 09/18/2003 12:00 PM MDT - Hurricane Isabel is affecting SpaceNet's network. They are switching network traffic from McClain, VA to Chicago, IL. |
| 08/13/2003 3:12 AM MDT - IBM Service is GREAT! We are back up and ready for you to use KampSight! |
| 08/13/2003 2:45 AM MDT - The scheduled maintainence function has taken longer that estimated. IBM is on site, working on the issue. It will be at least an hour longer before the system is available again. We will post status updates every 30 minutes, and give a better estimat |
| 08/11/2003 5:45 PM MDT - SpaceNet has restored power and eTwinax controllers/PCs should be able to connect. |
| 08/11/2003 4:55 PM MDT - SpaceNet's hub facility in VA lost power which brought the vsat system down. They have restored power and are now bringing up the servers and reestablishing the connections. |
| 08/01/2003 12:01 PM MDT - One of the eSecurIt servers went down and we had to reboot. It was down for 10 minutes and affected some of the eTwinax campgrounds. It is back up and operational. |
| 08/01/2003 11:25 AM MDT - A UPS batter failed while being tested for voltage variations, causing the satelite and etwinax campgrounds to be bumped off line. Power was restored within 1 minute. |
| 07/31/2003 11:05 AM MDT - KampSight hardware ethernet issue caused disconnects on some PC based connections. |
| 07/26/2003 10:55 AM MDT - KampSight hardware ethernet issue caused disconnects on some PC based connections. |
| 07/17/2003 4:42 AM MDT - System is coming back up now. This is an issue that IBM is aware of and they are working with us to get this fixed when we restart the system. |
| 07/17/2003 3:37 AM MDT - The KampSight server is having the same issue as on Monday restarting. We know how to bring it up and we are headed into the office. Please give us one hour and then look for an update on this page. |
| 07/14/2003 7:45 AM MDT - Back up and running! |
| 07/14/2003 6:50 AM MDT - We have found the problem, it is not a failure of any hardware so we'll be back up soon. |
| 07/14/2003 5:59 AM MDT - The KampSight server is having problems starting up this morning. We are looking into it ... |
| 07/03/2003 8:47 PM MDT - Qwest T1 is back up and operation for KampSight.com & Q&S |
| 07/03/2003 10:53 AM MDT - The Qwest T1 that provides some of our Internet traffic has gone done. We are investigating now with Qwest. This will affect our eTwinax campgrounds. |
| 06/23/2003 3:51 AM MDT - GO FOR IT! We are in the office. If you have problems, call the expeditor line at 800-548-7104. Get to extension 7431. If it is busy, leave a message. |
| 06/22/2003 11:15 PM MDT - KampSight is being upgraded. |
| 06/21/2003 3:39 PM MDT - The performance issue is back again. |
| 06/21/2003 10:20 AM MDT - Disk drive usage back to normal |
|
06/21/2003 9:52 AM MDT - Sorry folks, we are experiencing the slow down again. |
| 06/17/2003 6:20 AM MDT - KampSight performance back to normal. |
| 06/16/2003 3:46 PM MDT - Still experiencing performance issue, expect an email shortly with hints on how to help. |
| 06/16/2003 1:35 PM MDT - KampSight performance issue has occured again. |