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KampSight Status | |
| 01/09/2012 2:42 PM MST - Monday, January 9 - KampSight will be unavailable on Tuesday, January 10 from approximately 10:30 pm MDT for about 2 hours for quarterly maintenance. Thank you for your patience! |
| 01/03/2012 4:16 PM MST - Tuesday, January 3 - KampSight will be unavailable on Wednesday, January 4 from approximately 10:30 pm MDT for about 1 1/2 hours for quarterly maintenance. Thank you for your patience! |
| 11/16/2011 8:30 AM MST - KampSight is back up and running. We apologize for the inconvenience and appreciate your patience. |
| 11/16/2011 8:12 AM MST - KampSight is back up and running. Thanks for your patience! |
| 11/16/2011 8:11 AM MST - The issue has been identified and the system is rebooting. KampSight should be up and running again shortly. |
| 11/16/2011 7:20 AM MST - We are aware of an issue with KampSight and looking into it. We will keep you updated as to our progress on a fix. Thanks for your patience! |
| 10/14/2011 1:05 PM MDT - Credit Cards are back up and running. We appreciate your patience! |
| 10/14/2011 11:30 AM MDT - We have temporarily disabled credit cards from process to reduce further out of balances. Thanks for your patience. We are working to find a solution as soon as possible. |
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09/16/2011 12:13 PM MDT - KampSight Scheduled Maintenance Notification Maintenance window: Sun Sept 18 2011 23:59 MDT - Mon Sept 19 2011 02:00 MDT Outage duration: 2 hours |
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09/13/2011 5:19 PM MDT - KampSight Scheduled Maintenance Notification Maintenance window: Wed Sept 14 2011 22:30 MDT - Thurs Sept 15 2011 02:30 MDT Outage duration: 4 hours |
| 08/31/2011 7:35 AM MDT - You are now able to sign back into KampSight. We are reviewing the nightly process regarding daily reports. |
| 08/31/2011 7:21 AM MDT - Due to CC issues last night, the KampSight nightly process (including daily reports and updates) did not run. We started this process (which does sign users off of KampSight/eKamp) at about 7:15AM MT. When the process is completed KampSight will be back up and running. |
| 08/30/2011 7:29 PM MDT - Credit cards are now up an running. We're keeping an eye on the processing to make sure we don't see any more problems. If you notice a transaction out of balance, please don't try to fix it, as we'll fix it for you. Thanks for your patience. |
| 08/30/2011 5:40 PM MDT - We have temporarily disabled credit cards from process to reduce further out of balances. Thanks for your patience. We are working to find a solution as soon as possible. |
| 08/30/2011 5:30 PM MDT - We are experiencing a problem with the credit card system. We will keep you posted as fixes become available. |
| 08/09/2011 8:27 AM MDT - UPDATE--The bug that was making the Operations Recap look like your credit cards were out of balance has been fixed. You can just re-run your Operations Recap to see you are in balance. |
| 08/09/2011 7:44 AM MDT - There's a bug in the Operations Recap and the Credit Card balancing reports that are making it look like some of you are drastically out of balance for yesterday. This is just a bug in the reporting. Campers were charged correctly. We're working on the bug fix right now. We're sorry for the confusion and thank you for your patience! |
| 08/04/2011 2:27 PM MDT - Please watch KampSight.com for an update on today's credit card events. Thanks! |
| 08/04/2011 1:57 PM MDT - All credit card processing seems to be working. Thank your for your patience. Please contact KampSight Support with any further issues. |
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08/04/2011 10:15 AM MDT - A credit card issue we are still working on: 1) "MERCH error – call support" appears when trying to process a CC. 2) When CCID is entered, KampSight stalls. A temporary fix is to remove the CCID and the CC should process. |
| 08/04/2011 8:00 AM MDT - Internet Reservations are now working correctly. We're working on the credit card settlement report right now. In the mean time, please don't print this report. Thanks! |
| 08/04/2011 7:17 AM MDT - We went live with the new credit card system. As with any new install there are a couple snags we're fixing right now. Internet reservations are not working in all cases and there seems to be a problem with the credit card settlement report. We're working quickly to get them resolved. Thanks! |
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08/04/2011 1:55 AM MDT - Credit Card Processing Update: 1)Merch Error - we are still working with our credit card vendors on this fix 2)CCID Error - fixed. If you still get the error, please log out and then back in. If error continues, please contact KampSight Support with more details. |
| 06/20/2011 2:00 PM MDT - All Internet traffic has been moved. All is working again. |
| 06/20/2011 1:40 PM MDT - We are experiencing a major communications issue that has kicked everyone off of KampSight. We are working as quickly as possible to resolve this issue. I'm sorry for the inconvenience. Kyle Brucker |
| 06/20/2011 6:53 AM MDT - All Internet traffic has been moved. All is working again. |
| 06/20/2011 6:29 AM MDT - The issue from Friday (6/17) has happened again. We'll be moving all of our internet traffic to a working connection. You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 216.187.153.11 6) Click OK |
| 06/18/2011 6:25 AM MDT - KampSight has been restarted. The cause of the problem was a web server job on KampSight that wouldn't restart. IBM is helping us identify why but the only solution at that point was to restart the system. Our apologies for the early morning hassle! |
| 06/18/2011 6:03 AM MDT - To fix the issue, we've had to restart our KampSight server ... sorry! We anticipate a 6:22 am MT up time. |
| 06/18/2011 5:17 AM MDT - Our connection to the web reports and KOA.com is not working this morning. We found the problem and are working to get it fixed ASAP. |
| 06/17/2011 9:51 AM MDT - We have redirected some KampSight traffic so the 208 line should be working again. Thanks for your patience! |
| 06/17/2011 8:40 AM MDT - We have been notified our Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 216.187.153.11 6) Click OK |
| 05/18/2011 4:36 PM MDT - On Thursday (May 19), KampSight will be unavailable starting at 11:15 pm MDT for 1 hour in order to perform credit card load testing. Thank you for your understanding! |
| 05/10/2011 4:51 PM MDT - Wednesday, May 11--KampSight will be unavailable on Wednesday, May 11 from approximately 11:15 pm MDT for about 1 1/2 hours for quarterly maintenance. Thank you for your patience! |
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04/28/2011 3:00 PM MDT - Verizon Business Scheduled Maintenance Notification Maintenance window: May 10 2011 23:00 MDT - May 11 2011 05:00 CDT Outage duration: 30 minutes This will only affect the 63 IP address. Instead use 208.46.87.75. |
| 04/11/2011 9:45 AM MDT - Monday-April 11-We will be doing maintenance on our Qwest communication line starting tonight at 10PM MT. Therefore the 208 line will be down for a short time. Please switch to 63.78.220.211 for uninterrupted service tonight. |
| 04/07/2011 2:39 PM MDT - We're experiencing some trouble with our Qwest line (208.46.87.75). If you're having troubles connecting to KampSight on any of your other PCs, just try one of the other lines. You can visit KampSight.com and search for "Connection" for info. Thanks! Kyle Brucker |
| 03/23/2011 2:36 PM MST - Credit cards are up and running again. We had a communications problem with one of our routers. The router was fixed and we don't expect any further issues. We don't expect there to be any out-of-balance credit card transactions but are analyzing the data. KampSight Support will contact you if we see anything needing correction. Thanks for your patience. --Kyle Brucker |
| 03/23/2011 2:30 PM MST - We are having a communication issue with our credit card system. We are working to restore those lines. We should have everything back up and running shortly. Thanks for your patience. --Kyle Brucker |
| 03/23/2011 2:19 PM MST - Credit Card processing is currently down. We are analyzing the problem and will communicate further in just a few minute. Thanks--Kyle Brucker |
| 03/04/2011 2:47 PM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, April 3, 2011 at 4:30AM EST -- All frame customers will have their connections redirected to Tampa. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Salem the following morning (4/4) by 5:30AM EST. |
| 03/04/2011 2:45 PM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, March 6, 2011 at 4:30AM EST -- All frame customers will have their connections redirected to Salem. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Tampa the following morning (3/7) by 5:30AM EST. |
| 03/04/2011 2:43 PM MST - System save and scheduled maintenance on the KampSight machine Tuesday (3/8/11) starting at 11:30pm (Mountain Time). |
| 02/25/2011 9:28 AM MST - QuickBooks issue should be fixed. No more need to "right click". We have no other pending issues. Thanks for your patience during this transition. |
| 02/24/2011 10:00 AM MST - Thursday 10AM MT Update - You should now be able to run a report and go to *Web to view it. Also the QuickBooks download should work. If you get an error when you LEFT click on the box to download, try to RIGHT click and "Save Target As" or "Save Link As" to save the IIF file onto your computer. Please continue to call or email KampSight Support with other issues as they arise so we can address them. |
| 02/24/2011 8:15 AM MST - We're continuing our work to correct problems with the web reports. We hope to have the problem resolved within the next couple hours. Sorry for the inconvenience! |
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02/23/2011 6:41 PM MST - REPORTS UPDATE - We will continue to work on the permissions issues that are not allowing some users to view reports. Reports will be our first priority to address on Thursday. Also we will continue to work on the QuickBooks download issue. Thanks for your patience! |
| 02/23/2011 3:00 PM MST - UPDATE--We're still working on the download issue on KampSight Reports. This affects QuickBooks files and any other report you must download. We hope to have the problem resolved shortly. Thanks! |
| 02/23/2011 7:30 AM MST - Ekamp sign-in and QuickBooks downloads are not working at the moment. We're working to resolve the problem. Thanks! |
| 02/23/2011 6:20 AM MST - The Bulls-eye Guest Target Report is not working right now. We'll work to get this corrected today. Thanks! |
| 02/23/2011 6:20 AM MST - The Bulls-eye Guest Target Report is not working right now. We'll work to get this corrected today. Thanks! |
| 02/23/2011 5:36 AM MST - The new servers were installed successfully overnight! We'll be monitoring and making adjustments through the day to correct any minor issues. So far so good! |
| 01/27/2011 7:57 AM MST - Credit Cards are up and running correctly. We had a problem with a configuration file we installed early this morning. We don't anticipate any further issues today. Thanks for your patience. |
| 01/27/2011 7:48 AM MST - We have been notified of a credit card issue this morning. We are looking into the situation and will update you when a solutions is in place. |
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01/17/2011 3:30 PM MST - FYI - Qwest Scheduled Maintenance Notification Maintenance window: 18 Jan 2011 05:30AM MST - 18 Jan 2011 06:30AM MST Outage duration: 1 Hour This will only affect the 208 IP address. Instead use 63.78.220.211. |
| 12/18/2010 8:47 AM MST - KampSight, KampSight.com, and eKamp.com will be unavailable tonight beginning at about 8:00pm MDT. We will be taking the system down to repair our Uninterrupted Power Supply (UPS). This UPS was the cause of this morning’s problem with not being able to reach KampSight. KampSight will most likely be available later in the evening. You can expect everything to be running normally tomorrow morning. Thanks again for your patience! -Kyle Brucker |
| 12/18/2010 8:25 AM MST - This morning we had a failure on our backup power supply that affected KOA Home Office network equipment. The result was that while KampSight, KampSight.com, ekamp.com, our phone lines, and other servers were up and running, you were unable to navigate through the network equipment to actually connect to these systems. We’ve been working as quickly as possible this morning to get the problem resolved. I’m very sorry for the inconvenience this has caused you. Thank you for your patience. –Kyle Brucker |
| 12/18/2010 6:22 AM MST - We've found the issue as a power supply to the networking equipment and are working on the resolution now. |
| 12/18/2010 5:26 AM MST - It looks like we are having a network issue this morning. KampSight, eKamp.com, and kampsight.com are not accessible. We'll be back with a post when we know what is wrong. |
| 11/13/2010 11:44 AM MST - A firewall problem rendered kampsight.com and ekamp.com inaccessible this morning. The problem has been fixed and the websites are now accessible again. |
| 10/12/2010 5:01 PM MDT - A series of Value Kard Rewards Certificates were marked as redeemed as of 10/11/10. We were able to identify the error and have successfully "unredeemed" these certificates so they should be able to be processed as usual. |
| 10/03/2010 11:06 AM MDT - We've been informed that some campers are having trouble reaching KOA.com this morning. Our KOA.com hosting company is aware of the problem and should everything fixed shortly. This does not impact KampSight in any way. |
| 09/28/2010 11:54 AM MDT - System save on the KampSight machine Wednesday (9/29) starting at 10:30pm (Mountain Time). |
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09/14/2010 8:58 AM MDT - FYI - Qwest Scheduled Maintenance Notification Maintenance window: 14 Oct 2010 10:00PM MST - 15 Oct 2010 02:00 MST Outage duration: 15 Minutes This will only affect the 208 IP address. |
| 08/15/2010 10:30 AM MDT - We had a firewall issue this morning that was making it impossible to connect to KampSight on the Qwest data line (208.46.87.75). The other two data lines were not affected. |
| 08/02/2010 10:26 AM MDT - Reports are back to normal. Thanks for your patience. |
| 08/02/2010 9:00 AM MDT - Reports may be delayed this morning as we restarted the nightly run. Please only run the report once. To clear multiple report requests, go to 80. Computer Operations, then 3. Work with report requests. You can 4=Cancel any duplicates. Thanks for your patience! |
| 07/02/2010 3:46 PM MDT - Good afternoon! You may be noticing credit cards taking a little extra time to process this afternoon. It looks like most everybody is very busy and we're seeing that on the system. If you can wait to run large reports like Remit Reports and large time period Operations Recap Reports, your fellow campgrounds would be very appreciative. Thanks!--Kyle Brucker |
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06/25/2010 2:28 PM MDT - KampSight Scheduled Maintenance Notification Maintenance window: Sunday Jun 27 2010 11:30 PM MDT - Monday Jun 28 2010 1:30 AM MDT Outage duration: 2 Hours KampSight will be unavailable at this time. |
| 06/10/2010 10:09 AM MDT - Qwest line is back up and running. You can switch back to the 63 line or remain on the 208 line. |
| 06/10/2010 8:12 AM MDT - The Qwest line is down. We've contacted Qwest and they are working to fix their line. In the mean time, since the Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 6) Click OK |
| 06/09/2010 5:20 AM MDT - Tonight at approximately 10:30 pm MDT we will be testing the credit card system. We will need you to log off the credit card system at that time. You will be able to log into KampSight at the normal time tomorrow morning. Thank you! |
| 06/04/2010 4:20 PM MDT - We are experiencing high credit card volume at the moment. If you receive a message in KampSight telling you the credit card line is busy, you'll know our new programs are working. Thanks for your patience! We will be keeping a close eye on the credit card system all weekend. Thanks and have a great weekend!--Kyle |
| 05/29/2010 7:35 PM MDT - Please visit KampSight.com for the latest news regarding KampSight Support for Sunday and our plans for handling credit cards on Sunday and beyond. Thank you! --Kyle |
| 05/29/2010 1:46 PM MDT - CC Schedule Update--Here is the schedule for CC payments in registration (all times MDT): Now-3pm Pacific... 3pm-5pm Eastern... 4pm-6pm Central... 6pm-8pm Mountain and Pacific Depending on volume, we will tentatively plan on opening for all time zones after 8pm. Please see KampSight.com for a letter you can print and hand to campers to help explain the credit card situation. We continue to correct yesterday's credit card out-of-balance transactions. Thanks! --Kyle |
| 05/29/2010 1:00 PM MDT - Ugh! The CC system is getting slammed again. We are going to disable CCs for Registration for Check-ins for the Pacific, Mountain, and Central Time zones at this time. The Eastern time zone will still be able to register guests with credit card payments until 2pm MDT (4pm EDT). At that time we will open the process for the Pacific time zone. Depending on volume, we may also be able to open for the Cental & Mtn time zones at that time. Thanks, Kyle |
| 05/29/2010 9:46 AM MDT - We're going to activate CCs in the registartion/Check-in process on the following schedule: Mountain and Central--10:00am-Noon MDT. Eastern and Pacific--Noon MDT-2:00pm MDT. This is the best of our bad options at this time. We will re-evaluate when to reinstate CCs for registrations for all time zones later in the day. We're continuing to correct credit card out-of-balances from yesterday. I'll send another message later today with more news. --Kyle |
| 05/29/2010 7:46 AM MDT - We are here this morning reviewing all out of balance credit card transactions. Please do NOT attempt to fix any out of balance transactions. We will call you if we need your assistance. Thank you! --Kyle |
| 05/28/2010 6:59 PM MDT - Credit Card Update KOAs, we know it is best to just be straight up in all situations--Even when the news is bad. The fact is our credit card system cannot handle the volume being sent through it right now. We “upgraded” (bad word) our credit card software in January of 2010. The software provider was confident we would not have performance issues but here we are. The other fact is there is no quick fix from our software provider. Therefore we have to reduce the number of credit card transaction going through KampSight. After talking to some KOAs, it was agreed that the most critical transactions that must go through are KOA.com reservations and KampStore. We have restricted credit card transactions from being processed in the check-in process for now. Now, what to do going forward. Credit Cards are not being processed through the Registration/Check-in process at tonight (Friday). Registering Campers on Saturday We want to avoid having the credit card system shutting down again tomorrow. We’re asking that you begin registering campers with Credit Card Payments that you check in guests based on the following schedule: Eastern Time Zone: 8:00 a.m. EDT Central Time Zone: 9:00 a.m. CDT Mountain Time Zone: 9:00 a.m. MDT Pacific Time Zone: 9:00 a.m. PDT KampSight Support KampSight Support will be here from 7:00am to 7:00pm on Saturday. Please do not try to fix any credit card transactions. We will contact you if we need your assistance fixing anything. We will be watching the credit card system all weekend. Please watch http://koa.iwks.net for breaking news. Thank you for your continued patience. We’re very sorry for the inconvenience this has caused you. |
| 05/28/2010 5:35 PM MDT - We have to throttle down the number of credit card (CC) transactions flowing through the system. We know how important it is to keep KampStore and reservations flowing, so CCs are being processed for those programs. Next steps: We will open the registration/check-in program but you will not be able to charge CCs. We will have detailed instructions posted on KampSight.com by 7:15pm MDT for registering campers. In the mean time, PLEASE DO NOT TRY TO FIX ANY CREDIT CARD OUT OF BALANCES. Sorry again! Kyle |
| 05/28/2010 4:45 PM MDT - We've sent another break message to everybody on KampSight: We need to slow down the number of credit card transactions going through the system. You will be able to process credit card transactions for the reservations (through KampSight and KOA.com) and KampStore transactions. We're temporarily shutting down the check-in/registration process. PLEASE DO NOT TRY TO FIX ANY OUT OF BALANCE TRANSACTIONS. We will attempt to fix those for you. We'll have more instructions available soon. We're very sorry this is affecting you on this very busy weekend. Kyle |
| 05/28/2010 3:01 PM MDT - We've sent a break message to everybody on KampSight again. : The problem has been isolated to our credit card software (not a network or server issue). We are on the phone with our software provider to get a resolution. Sorry, sorry, sorry (we know that doesn't help much though) |
| 05/28/2010 12:57 PM MDT - We've sent a break message to all KampSight folks alerting them to the credit card problem. I'm sure you are already doing this in light of the situation, but the best thing to do is get the campers to their site with an explanation that due to technical difficulties you'll need to charge their card at a later time. jef |
| 05/28/2010 12:38 PM MDT - It appears the system is running slowly...not just credit cards, but also reports/receipts. Please bear with us. |
| 05/28/2010 12:23 PM MDT - It has been reported that there is a problem with credit cards. We are looking into the issue. |
| 05/22/2010 2:22 PM MDT - Problems with a download (QuickBooks or Report)? Please wait 15 minutes and then rerun the report. We will monitor the system throughout the weekened. Sorry for the inconvenience. |
| 05/22/2010 12:30 PM MDT - Downloads are now working again. To fix the issue, we needed to clear out all downloads pending. Please re-run your reports. Sorry for the inconvenience. |
| 05/22/2010 11:13 AM MDT - *Web reports appear to be fine, but we have been notified that some of the downloads (either QuickBooks or Kamper Lists) are not working. We will look into this issue. |
| 05/22/2010 10:06 AM MDT - The issue is resolved and the reports backlog has been cleared. |
| 05/22/2010 9:45 AM MDT - It appears we have an issue with some reports. We are looking into it. Thanks for your patience! |
| 05/20/2010 6:08 AM MDT - The reports are now processing. Despite the morning delay, there is good news: your arrival, departures and census report contain some great new information on your guests. |
| 05/20/2010 4:51 AM MDT - Our morning reporting process broke. Sorry folks! We are working on it. |
| 04/05/2010 12:29 PM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Apr 7 2010 00:00 MDT - Apr 7 2010 05:59 MDT Outage duration: 2 Hours This will only affect the 63 IP address. |
| 03/26/2010 12:00 PM MST - Trouble connecting your KampSight printer? Call or email (kshelp@koa.net) KampSight Support with your KOA name and printer number and we'll help you. |
| 03/26/2010 10:40 AM MST - KampSight is back up and running. Thank you for your patience! |
| 03/26/2010 10:30 AM MST - KampSight will be unavailable for just a few minutes. |
| 03/26/2010 9:45 AM MST - We have contacted IBM and will need to upload some files to assure this problem does not continue. |
| 03/26/2010 9:30 AM MST - We have been in contact with IBM and have diagnosed the problem on KampSight. We are in the process of installing the fixes. In a few minutes, we will have to log everyone off so we can apply the final fix. I'm sorry for the inconvenience. --Kyle Brucker |
| 03/26/2010 8:45 AM MST - We continue to work on the problem with KampSight. Please keep in mind that you can still make reservations and quote prices via KOA.com. We hope to have the problem resolved shortly. Please watch here for further updates. Thank you for your patience. --Kyle Brucker |
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03/26/2010 8:35 AM MST - We\'ve had reports that new KampSight sessions will not connect. If you are currently signed in, you may continue to use the system. If you are not currently logged in, please bear with us. **Great idea from a KOA** You can KOA.com to quote prices for kampers and/or book reservations. |
| 03/26/2010 6:36 AM MST - Please note: KOA.com is up and running. You can quote prices and book reservations online. We hope to have the KampSight system fixed shortly. Kyle Brucker |
| 03/26/2010 5:08 AM MST - KampSight is down at the moment. We are working to get things running and hope to have everything resolved shortly. We're sorry for the inconvenience. Kyle Brucker |
| 03/02/2010 7:03 AM MST - KampSight is moving a bit slow again this morning. We're working to diagnose the problem so it doesn't happen again tomorrow. |
| 03/01/2010 7:45 AM MST - KampSight is moving slowly this morning. We're working to resolve the problem. Thanks! |
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02/23/2010 9:36 AM MST - FYI - Verizon Business REScheduled Maintenance Notification Maintenance window: Feb 24 2010 00:01 MST - Feb 24 2010 06:00 MST Outage duration: 1 Hour This will only affect the 63 IP address. |
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02/22/2010 5:33 PM MST - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Feb 23 2010 00:01 MST - Feb 23 2010 06:00 MST Outage duration: 1 Hour This will only affect the 63 IP address. |
| 02/22/2010 5:00 PM MST - System save on the KampSight machine tomorrow (2/23/10) night starting at 10:30pm (Mountain Time). |
| 02/09/2010 9:57 AM MST - KampSight processing seems to be working fine now. Thanks for your patience! |
| 02/09/2010 9:32 AM MST - KampSight is experiencing slow screen refreshes. We are working on the issue and hope to have it resolved soon. |
| 01/20/2010 1:49 PM MST - All Clear! You can now process credit cards again. Thank you for your patience! |
| 01/20/2010 1:42 PM MST - We will be restarting the credit card system in 2 minutes. Please wait to process credit cards until you receive another message giving you the OK to process credit cards again. We expect total down time to be less than 5 minutes. Thanks for your patience! |
| 01/20/2010 1:37 PM MST - We are looking into the credit card system issue that has been reported. |
| 01/06/2010 4:17 PM MST - Qwest informed us they will be doing emergency data line repair sometime tonight between Midnight and 6:00am MST. They expect downtime to last less than 30 minutes. You can switch your KampSight IP address to our Verizon line (63.78.220.211) if you need access KampSight between those hours. You can visit www.kampsight.com for info on switching connections. Thanks! |
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12/28/2009 11:13 AM MST - FYI - SmartButton Scheduled Maintenance Notification Maintenance window: Dec 29 2009 5:30AM MT Smart Button will be performing maintenance on your SBLP database. As a result, your SBLP database will be inaccessible for approximately 1 hour. This will affect redemption of VKR certificates. |
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12/28/2009 10:43 AM MST - FYI - Verizon Business REscheduled Maintenance Notification Maintenance window: Jan 13 2010 00:00 MST - Jan 13 2010 06:00 MST Outage duration: 30 Minutes This will only affect the 63 IP address. |
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12/04/2009 10:39 AM MST - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Dec 10 2009 00:00 MST - Dec 10 2009 06:00 MST Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 09/21/2009 3:53 PM MDT - Qwest line back up and running. |
| 09/21/2009 2:54 PM MDT - Qwest is experiencing technical problems. You can switch to one of our other lines to reach KampSight |
| 09/21/2009 2:54 PM MDT - Since the Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 6) Click OK |
| 09/17/2009 1:30 PM MDT - Qwest line back up and running. |
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09/17/2009 12:17 PM MDT - Since the Qwest line is having difficulties, www.kampsight.com may not be accessible. Here are the instructions to switch connections: You may not be able to process VKR certificates at this time. If the VKRC is not working, register kampers without the VKRC and when the line is back up you can redeem the certificate. To connect to KampSight: 1) Open KampSight and click OK if you get a cannot connect screen 2) Click on File then Connect (If using Vista click on File then Edit/New Session) 3) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 4) Click OK or Connect and follow the printer instructions below To connect your printers: 1) Look for the little blue printer icon in your lower right hand corner 2) Right click on it and select open 3) Try and click on File (if you can't just wait about 30 seconds and a pop up will appear saying you can\'t connect - just click OK) 4) Click on Connect (If using Vista click on Edit/New Session) 5) Try to connect on any of the following 63.78.220.211 or 208.46.87.75 or 216.187.153.11 6) Click OK |
| 09/17/2009 12:09 PM MDT - Qwest is experiencing technical problems. You can switch to one of our other lines to reach KampSight. |
| 09/15/2009 8:00 AM MDT - The new eKamp.com has launched! We're working through a few kinks this morning. We're working on the login problem and with access to *WEB Reports. If you have trouble logging into *WEB Reports, please go to www.kampsight.com and click on *WEB Reports. This will take you directly to *WEB Reports. Thanks for your patience! |
| 09/04/2009 12:30 AM MDT - Had to reboot the firewall on the 208.46.87.75 (Qwest) line. |
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08/19/2009 3:59 PM MDT - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, August 30, 2009 at 4:30AM EST All frame customers will have their connections redirected to Tampa. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Salem the following morning (8/31) by 5:30AM EST. |
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08/19/2009 3:57 PM MDT - FYI - Chase Paymentech Scheduled Maintenance Notification Sunday, August 23, 2009 at 4:30AM EST All frame customers will have their connections redirected to Salem. There will be a brief loss of connectivity during the cutover and then again when customers are moved back. We will move most customers back to Tampa the following morning (8/24) by 5:30AM EST. |
| 07/24/2009 10:14 PM MDT - Credit card processing experienced some slight delays earlier this evening. It has been resolved. Please do not try to correct any out of balance credit card transactions, as we have an automatic process that should correct most issues. |
| 07/17/2009 2:30 PM MDT - The Verizon issue has been corrected. VKR Certificates can now be created and redeemed. |
| 07/17/2009 2:07 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 07/16/2009 5:26 PM MDT - The Verizon issue has been corrected. VKR Certificates can now be created and redeemed. |
| 07/16/2009 3:48 PM MDT - It has been confirmed that a T1 line through MCI is down. We will publish updates as they become available. **You may experience trouble creating VKR Certificates while this line is down. You may call Kamper Services or try again later this evening. ** |
| 07/16/2009 3:37 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 07/06/2009 11:54 AM MDT - KOA.com is back up and operational. |
| 07/06/2009 11:53 AM MDT - We have received a communications from the hosting company for KOA.com that the site is down. They are working on it right now to solve the issue. |
| 07/05/2009 2:08 PM MDT - The Verizon issue has been corrected. You can use (63.78.220.211). Sorry for the issue this holiday weekend. |
| 07/05/2009 1:15 PM MDT - Our Verizon (63.78.220.211) line is not working. The Qwest line is active and working. Switch any connection to 208.46.87.75. |
| 06/17/2009 6:15 AM MDT - Credit Cards are now running. We're sorry for the inconvenience. |
| 06/17/2009 5:46 AM MDT - The credit card system is not working right now. We are looking at it now and should have the problem resolved soon. |
| 04/15/2009 1:15 PM MDT - If you're experiencing printer connection problems, please give KampSight Support a call or visit wwww.kampsight.com. We've upgraded our security and we can quickly get you connected. Thanks! |
| 03/20/2009 2:52 PM MST - Say Bye Bye to SSL 56 bit. On Monday (3/23/09), we will be disabling the 56 bit portion of the MochaSoft (KampSight program). Most KOAs will not notice the change, however if your KampSight window opens and immediately closes, you may be one of the few KOAs still be using 56 bit (instead of 128 bit). The best solution is to download the latest version of KS (with clickable links). Please contact KS Support for help: kshelp@koa.net or 1-800-548-7104 then press 2. |
| 03/10/2009 4:10 PM MST - System save on the KampSight machine tonight starting at 10:30pm (Mountain Time). |
| 03/04/2009 5:58 AM MST - Fix in place for Work with Kampers. |
| 03/04/2009 5:40 AM MST - A KampSight release was put into the system last night. We have reports of 1. Work with Kampers not working. We are fixing it now. |
| 02/18/2009 5:50 AM MST - *Web reports are now working. |
| 02/18/2009 5:13 AM MST - Credit cards are now working. *Web reports should be fixed within the hour. |
| 02/18/2009 4:18 AM MST - KampSight enhancements were uploaded this morning. Currently the *Web page and credit card system is down, but we are working on it. |
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02/06/2009 10:19 AM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Feb 22, 2009 02:30 MDT Staff will redirect merchant traffic from Salem to Tampa. There will be a brief loss of connectivity during the changeover and then again when customers are moved back. We will move most customers back to Salem the following morning (2/23) by 03:30 AM MDT. |
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02/06/2009 10:11 AM MST - FYI - Chase Paymentech Scheduled Maintenance Notification Feb 8, 2009 02:30 MDT Staff will redirect merchant traffic from Tampa to Salem. There will be a brief loss of connectivity during the changeover and then again when customers are moved back. We will move most customers back to Tampa the following morning (2/9) by 03:30 AM MDT. |
| 11/09/2008 6:00 AM MST - Credit card system is back up and running again. Thank you for your patience. |
| 11/09/2008 5:00 AM MST - The credit card system didn't start up this morning. We are looking at it right now and will hopefully have it up shortly. Kyle |
| 11/05/2008 9:42 AM MST - UPDATE-Nov-5, 9:37 am MT: You are now able to log into KampSight. The credit card system has also restarted successfully, so feel free to charge those campers! Please watch KampSight.com later today for a detailed explanation of this morning's events. Thank you all very much for your patience and understanding! Kyle |
| 11/05/2008 9:28 AM MST - The credit card system is taking a little longer to update than originally anticipated. The fix has to backup a few large files that take some extra time. The system should be back up shortly. Thank you very much for your patience! --Kyle |
| 11/05/2008 8:39 AM MST - Hi all! Sorry to do this but to get credit cards working we have to install a fix from our software vendor and that means everybody has to sign off of KampSight for about 25 minutes. ARG! We'll provide a full explanation of why after we get it fixed, but for now, please sign off of KampSight by 8:45 MT time. We'll start the credit card fix right at 8:50 and should have everything back up by 9:15 am MT. jef |
| 11/05/2008 7:15 AM MST - Good morning all! Credit card transactions are not processing this morning. We are looking into the issue right now and will send another message when we have a solution. Until then, it is best to not process credit cards through KampSight. We are very sorry for this issue and we\'\'ll get it corrected ASAP!\' |
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09/04/2008 9:20 AM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Sept 20, 2008 00:01 MDT through Sept 20, 2008 06:00 MDT Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 08/17/2008 3:46 PM MDT - VKR processing is now running. It appears that Friday's communications issue caused a problem with processing of points. We'll work through the back log of transactions and post all points for the last two days. KB |
| 08/17/2008 2:30 PM MDT - It appears we're having some VKR processing problems today. We're working to clear the backlog of VKR transactions. We'll update this page as more information comes available. |
| 08/15/2008 8:08 PM MDT - Actually it was not a Verizon outage although in our case our Verizon lines (voice and data) were affected. The information we have now is that there was a cut to a fiber line somewhere between Casper and Laurel. The line was cut at about 3:00 pm MDT and was fixed around 7:00 pm MDT. The cut didn’t just affect Verizon, but also Qwest and several other major carriers in the area. The technicians have put a temporary fix in place and will permanently fix it next week. We'll let you know whether the installation of the permanent fix will affect us in any way. Thanks for your patience! |
| 08/15/2008 7:00 PM MDT - The cause of the problem is still unknown. For tonight we recommend that you remain on the 208 line and we will post an update as it becomes available. Service to the 800 number appears to be restored. |
| 08/15/2008 3:12 PM MDT - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. This may also be affecting our phone lines, so you can find instructions on KampSight.com: The Road to KampSight. |
| 08/01/2008 6:40 PM MDT - We have fixed all credit card out of balances that were caused as a result of the KampSight slowdown earlier this afternoon. Please check your Operations Recap tomorrow morning (8/2/08) to ensure you are in balance. If you need assistance, please call KampSight Support. |
| 08/01/2008 5:21 PM MDT - An update: Qwest has confirmed that our internet line went down for 41 seconds at 4:10 Montana time. |
| 08/01/2008 5:00 PM MDT - KampSight experienced a major slow down a few minutes ago. There may be cases of credit cards being out of balance. *******PLEASE DO NOT FIX ANY CREDIT CARD ISSUES ON YOUR OWN******* We are running reports to determine the magnitude and will fix any out of balance situations. Thanks and keep watching this page for more information. --Kyle Brucker |
| 08/01/2008 4:11 PM MDT - We're still working to diagnose the problem, but KampSight does appear to be working correctly now. |
| 08/01/2008 4:10 PM MDT - KampSight is experiencing some technical trouble. We're working to identify and fix the problem as quickly as possible. Please watch this page for more information. Thanks! Kyle Brucker |
| 07/06/2008 10:31 PM MDT - We have voided most credit card transactions that were in error. You may still be out of balance and we're working to address those situations. There's no need to report out of balance credit cards, as we're actively working to find the best solution for each situation. Thanks! |
| 07/06/2008 7:27 PM MDT - ***We have verified that some credit cards were charged multiple times today as a rusult of problems at Chase Paymentech. At the time of this message we are automatically voiding all errant charges. PLEASE DO NOT ATTEMPT TO FIX ANY OUT OF BALANCE OR MULTIPLE CHARGE SITUATIONS. Our process will fix them for you. Please run your Operations Recap tomorrow morning to verify your credit cards are in balance. Please feel free to call KampSight Support Monday morning for any questions. Thanks for your patience and help! --Kyle Brucker |
| 07/06/2008 5:13 PM MDT - Credit card processing is back to normal. ****IMPORTANT**** Chase Paymentech may have double charged some cards. Please do not attempt to fix any out of balance situations or double charges. We\'re working on an automatic process to void the errant transactions. Kyle Brucker |
| 07/06/2008 5:00 PM MDT - The credit card system is processing again. There are charges that did process at Paymentech that are not shown in KampSight. Please do not credit or charge card to correct these transactions. We are working to automatically void any charge that went through to Paymentech that is not shown is KampSight. Thanks! |
| 07/06/2008 4:26 PM MDT - We've also identified that the issue us keeping new sessions on KampSight from starting. We'll be working on this issue as well. |
| 07/06/2008 4:11 PM MDT - Chase Paymentech has informed us that they are experiencing some trouble at the moment. They are working on a quick solution and hope to have everything resolved in a few minutes. We're sorry for the inconvenience. |
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06/27/2008 8:25 AM MDT - KampSight Nightly Report did not run last night. To run the reports yourself, from the Main Menu, go to 30 Daily Reports 3. Arrivals report 4. Departures report 8. Site inventory grid 13. Daily reservation report |
| 06/24/2008 7:33 AM MDT - It appears Rivetek Satelite is experiencing problems this morning. Internet appears to work, but connection to KampSight is not functional. Please call Rivetek for more information and assistance. Thanks! |
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06/19/2008 3:40 PM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window: Jun 22, 2008 00:01 MDT - Jun 22, 2008 06:00 MDT Outage duration: 3 Hours This will only affect the 63 IP address. |
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06/06/2008 3:13 PM MDT - FYI - Verizon Business Scheduled Maintenance Notification Maintenance window local: Jun 7, 2008 00:01 MDT - Jun 7 2008 06:00 MDT Outage duration: 30 Minutes This will only affect the 63 IP address. |
| 06/06/2008 10:20 AM MDT - KampSight connections over the 63 IP address are working now. We will look into what happened. |
| 06/06/2008 10:10 AM MDT - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 05/16/2008 8:05 AM MDT - The nightly process did not complete last night. If you did not sign into a new KampSight session this morning, your transations may show yesterday's date. Please sign off and then sign in again to see 5/16/08 in the upper left corner of KS. |
| 05/01/2008 12:01 PM MDT - Credit Cards are now working. We've moved all transactions to their backup data center. Please don't attempt to fix any out of balance transactions. Call KampSight Support for assistance. Thanks! |
| 05/01/2008 11:32 AM MDT - Paymentech is experiencing problems at their Tampa processing center. We're working quickly to move our credit card traffic to an alternate data center. We hope to have everything resolved in the next few minutes. Thanks for your patience! Kyle Brucker |
| 05/01/2008 11:12 AM MDT - KampSight is experiencing some difficulty that is affecting Web Reports, certain Credit Card transactions, and KOA.com. We think it is network related and are working quickly to resolve the problem. We'll keep you posted. Kyle Brucker |
| 02/12/2008 11:00 AM MST - South Eastern KOAs report connections are OK. |
| 02/12/2008 10:45 AM MST - There have been reports of campgrounds in the South Eastern US of no connections. We are looking into it. |
| 02/07/2008 4:26 PM MST - The 800 numbers into KOA are working now. |
| 02/07/2008 4:00 PM MST - If you need to call the Home Office, our local phone service is still working, you can call 406-248-7444 and you will get to the front desk receptionist. |
| 02/07/2008 1:15 PM MST - KampSight connections over the 63 IP address are working now. |
| 02/07/2008 1:14 PM MST - KampSight connections over the 63 IP address are not working at this time. Switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 02/07/2008 6:43 AM MST - KOA has introduced a new phone system to better serve you! We're experiencing a few minor difficulties with the phone system this morning. If you need KampSight Support assistance, feel free to e-mail kshelp@koa.net and we'll call you. Thanks for your patience! |
| 01/11/2008 5:17 AM MST - KampSight has woken up! We are sorry for the inconvenience. A hung job caused KampSight to be a little delayed in waking up this morning. |
| 01/11/2008 4:37 AM MST - KampSight has not woken up yet this morning! We are looking into it now. *WEB and eKamp are active. |
| 12/24/2007 7:28 AM MST - KampSight connections over the 63 IP address are working now. |
| 12/24/2007 5:45 AM MST - KampSight connections over the 63 IP address are not working this morning. |
| 12/23/2007 4:04 PM MST - The Verizon line has been reset and is available. The KampSight Connection over the 63.78.220.211 is working. Merry Christmas sorry for the delay. |
| 12/23/2007 8:41 AM MST - Update on the Verizon line: Local Billings phone technicians are being dispatched to research the problem. |
| 12/23/2007 5:01 AM MST - Verizon has reported a problem with their Internet line. Connections to KampSight over the 63. address are not connecting. The Qwest line, the 208. address is operational. While we research this problem, switch any connection to 208.46.87.75. Instructions are on KampSight.com: The Road to KampSight. |
| 12/18/2007 12:28 PM MST - CC appear to be working again. |
| 12/18/2007 12:27 PM MST - CC lines are down . Chase/Paymentech has informed us their line is down that is why your credit cards aren't going through right now. They are working on the line with ATT and we'll provide a status update on the sign on screen, and KampSight.com when they know the source of the problem. |
| 11/30/2007 6:05 AM MST - Sorry for the late start! Back up and running now. |
| 11/30/2007 5:14 AM MST - The system isn't starting up this morning and we are looking at it right now. |
| 09/10/2007 4:06 PM MDT - The Verizon line experienced a problem that lasted for approximately 5 minutes. While we research the reason, you can switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 09/10/2007 4:04 PM MDT - The KOA.com and EKamp problem is now fixed. Thanks for your patience. |
| 09/10/2007 3:00 PM MDT - KOA.com and Ekamp are experiencing technical problems. This affects Web reports as well. We hope to have this fixed very quickly. |
| 08/25/2007 5:48 AM MDT - The server is back up. Your nightly reports are running now. Sorry for the early morning delay! |
| 08/25/2007 5:20 AM MDT - The server had a delayed backup operation and is now "rebooting" (restarting). It should be back up in a few minutes. We are monitoring its progress. |
| 08/10/2007 8:19 AM MDT - Verizon has informed us that they will be doing routine maintenance tonight around midnight. You can switch your connections to 208.46.87.75 (our Qwest line) for continuous service. Thanks! |
| 08/10/2007 7:16 AM MDT - All reports should be printing now. I\'m sorry for the inconvenience. --Kyle Brucker |
| 08/10/2007 7:04 AM MDT - KampSight's Reports are not completing at the moment. We're working on the problem and should have everything working very soon. We're sorry for the inconvenience. |
| 07/25/2007 1:07 PM MDT - We've received word that TimeWarner cable is experiencing trouble. We're happy to fax you any reports you need. Please call us for help. 800-548-7104. |
| 06/29/2007 4:35 PM MDT - The Verizon line is back up. The problem was with a piece of Verizon equipment that failed and then the automatic fail over of that equipment failed also. They have since manually failed over, however they have left their problem ticket open until they resolve the reason for the failures. |
| 06/29/2007 2:15 PM MDT - Our Verizon line is experiencing problems. While we research the reason, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 06/26/2007 8:00 AM MDT - Credit cards working again. |
| 06/26/2007 7:35 AM MDT - Credit Card "Time-Outs" have been reported. We are looking into the issue. |
| 06/01/2007 11:50 AM MDT - Verizon has confirmed that their T3 line is running normally again. Thanks! |
| 06/01/2007 7:00 AM MDT - It has been reported the 63 (Verizon) communication line is down. Please change your AS/400 host number to be 208.46.87.75. |
| 05/25/2007 9:39 AM MDT - Verizon has informed us that they have lost a major T3 internet line. This is impacting many of their customers including KOA. In the mean time, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/25/2007 9:39 AM MDT - Verizon has informed us that they have lost a major T3 internet line. This is impacting many of their customers including KOA. In the mean time, you should switch your connections to 208.46.87.75 Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/25/2007 9:36 AM MDT - It appears our Verizon Line is experiencing problems again. We're on the phone with Verizon right now and will post as more news comes available. If you have disconnects on the 63 IP address, you can switch to the 208 line from Qwest. Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/24/2007 6:48 PM MDT - Thurday, May 24: Our Verizon line has an issue. Verizon is fixing the issue tonight at midnight MT time. If you have disconnects on the 63 IP address, you can switch to the 208 line from Qwest. Instructions on how to switch your IP address is on the home page of KampSight in a document titled: The Road to KampSight. |
| 05/24/2007 6:04 PM MDT - There may be an issue with the Verizon line coming into KampSight. If you are getting disconnect going through the 63 address, use the Qwest line, which is the 208 address. Information on how to switch IP address is on the home page of KampSight. Scroll down to "The road to KampSight" for instructions on the main page. |
| 05/23/2007 9:10 AM MDT - As part of the same glitch, the nightly reports were delayed. The reports will be printed shortly or you may run them manually. Please call KampSight Support if you need any assistance. Thanks again! Kyle Brucker |
| 05/23/2007 9:03 AM MDT - Reservations are now working. We had a slight delay in some of the overnight processing that caused this morning's error. It has been corrected. We're sorry for the inconvenience. Thanks for your patience! --Kyle Brucker |
| 05/23/2007 8:59 AM MDT - KampSight is experiencing a problem with the Reservation program at the moment. We should have the problem resolved in the next few minutes. Thanks for your patience! --Kyle Brucker |
| 05/14/2007 1:40 AM MDT - System is back up. Thank you for your patience. |
| 05/14/2007 12:00 AM MDT - KampSight System is down for routine maintenance. |
| 03/29/2007 6:51 AM MST - Error fixed. :) |
| 03/29/2007 6:50 AM MST - ERROR when trying to sign-on to KampSight = CPC1250 Not authorized to group profile QUSER. We are working on a fix. |
| 02/14/2007 2:52 PM MST - KampSight experienced a momentary slowdown in credit card processing a few moments ago. The problem was quickly corrected and you shouldn't experience any further problems. Thanks! Kyle Brucker |
| 01/13/2007 12:41 PM MST - We\'ve also identified a small bug that calculates the deposit due amount incorrectly. In some instances, additional people charges are being built in to the deposit amount when they shouldn\'t. Luckily, the camper is charged only the correct amount when registering. The fixed programming is scheduled for completion by Tuesday. We\'ll run the programs through testing and release the fix to you very soon after that. Thanks to all of you helping to identify problems and helping us to make KampSight better! --Kyle Brucker |
| 01/12/2007 4:54 PM MST - Confirmations created and e-mailed by KampSight are not being sent correctly. As a result, some campers are not receiving e-mail confirmations. We\'re working to quickly identify the source of the problem and to fix that problem. You should know that e-mail confirmations created by the Realtime Reservation Vault system are working just fine. We'll update the KampSight sign-on screen and this page as more information comes available. Thank you for your patience! --Kyle Brucker |
| 01/08/2007 4:16 AM MST - KampSight.com, the web site only, is not responding. We'll look into it right away this morning. This issue does not affect the operation of KampSight itself. |
| 12/05/2006 3:14 PM MST - Verizon/MCI confirmed that they had a problem with the line. They had a card fail in a router in Denver. The replaced the card with a spare they had on site. Once the card was replaced the line came back up. |
| 12/05/2006 3:04 PM MST - The Verizon/MCI line (63.78.220.211) appears to be functioning again. It is showing successful tests. You can switch your computer back or leave it on the Qwest (208.46.87.75) line. |
| 12/05/2006 2:01 PM MST - We have confirmed that the Verizon/MCI line is down. Please switch to the Qwest line. Within MochaSoft, click on File/Connect. Change the AS400 host to 208.46.87.75 and then click on OK. This works for Display and Printers. |
| 12/05/2006 1:56 PM MST - KampSight is experiencing problems at the moment. Campgrounds are experiencing dropped connection to KampSight. We'll update this page and www.kampsight.com as more information comes available. |
| 11/10/2006 2:54 PM MST - Good afternoon! I’ve got good news for you on the Credit Card event from November 8. Paymentech and we have been working hard over the last couple days to identify all of the multiple charge/credit transactions that took place on Wednesday. Chase Paymentech has stepped up and is going to manually key in adjustments to all affected cards to make things right. There’s nothing more you need to do at this point to correct the problem. You should be aware that your credit card transactions will continue to appear to be out of balance for November 8. With all adjustments being made at Paymentech, there’s no way to report the fixes back into KampSight. Rest assured that by the end of business on Monday all cards will be adjusted. If your campers come to you with any questions about the charges on their card, you should contact Chase Paymentech’s Customer service line at 877-765-8669. They should be able to explain any transactions and make adjustments for cards in the unlikely event any cards were not identified. As always, the affected campers can contact their own credit card issuer for more explanation, as well. Thanks for your patience! |
| 11/09/2006 4:00 PM MST - Paymentech has had another technical problem this afternoon. We've got some smart programming in place that should fix this set of problems overnight. Please do NOT try to fix any extra charges on your own. We'll are working with Paymentech to make sure this is cleaned up appropriately and that there is no impact on our campers. Rest assured that we will make this right. Thanks again for your patience! |
| 11/08/2006 9:04 AM MST - Paymentech has informed us that they are fully operational now. We have restarted credit card prosessing. We'll continue to monitor the system. Thanks for your patience. |
| 11/08/2006 8:21 AM MST - Good morning! Paymentech is experiencing technical difficulties which is causing sporatic credit card processing. To avoid any duplicate charges from this point on, we are shutting down the credit card system until Paymentech is fully operational. We'll send another message when the credit card system is back up. So sorry to start the day off this way! |
| 11/08/2006 7:34 AM MST - We have had reports of credit cards "timing out". We have verified with Paymentech and they are having some issues right now that they are hoping to have resolved quickly. Some credit card transactions are going through with no problem. Others are "waiting" for 60 seconds then getting a "time out error". If you get the "time out error", DO NOT press F10=Manual Authorization unless you pick up the phone and call Paymentech for the Authorization number. DO NOT put in the CCID number, your franchise number, or make something up. You must get the authorization number from Paymentech. |
| 11/08/2006 7:23 AM MST - We have had a report (and been able to duplicate the problem) of credit card time outs. We are looking into the issue and will post details as they are available. |
| 11/03/2006 4:48 PM MST - Rivetek just called and said SpaceNet has resolved the network issue. Your performance on the sat should be back! |
| 11/03/2006 4:26 PM MST - Rivitek has called us and informed us that they are experiencing technical problems. Only Rivitek customers are affected. If we receive any other information, we'll update this page. Otherwise, we encourage you to contact them with quesions/concerns. Thanks! |
| 10/27/2006 12:53 PM MDT - The KampSight.com server is being rebooted. It will be available in a few moments. |
| 10/24/2006 6:39 AM MDT - KampSight is now fully functioning. There was an error in the nightly process that caused problems. Thanks for your patience. |
| 10/24/2006 6:05 AM MDT - KampSight had an error in our nighttime process that kept it from coming back up this morning at the normal time. KampSight is expected to be running in approximately 30 minutes. E-mail reports will be delayed. You may run them manually. Sorry for early morning delay! |
| 10/24/2006 4:51 AM MDT - KampSight is unavailable this morning. The technical team is looking into the problem. |
| 10/18/2006 4:03 PM MDT - Kampsight.com is back up and running. Thank you for your patience. |
| 10/16/2006 11:21 AM MDT - This morning we have had some technical difficulties with the server that has kampsight.com (not KampSight itself - just the website) on it. The technical problem with the server is that the main system board has malfuntioned and needs to be replaced, or simply, the computer's brain has quit working. Hopefully it will be today, but most likely it will be tomorrow. |
| 10/04/2006 10:29 AM MDT - KampSight experienced some problems. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the 'X' to exit the program as that takes more resources and can make the delay longer. |
| 10/04/2006 10:24 AM MDT - KampSight is experiencing problems at the moment. Campgrounds are experiencing dropped connection to KampSight. We'll update this page and www.kampsight.com as more information comes available. |
| 10/03/2006 12:50 PM MDT - Credit Card system back up at 1PM MT. Cause unknown but we are looking into it further. As of now, we saw no double charges, but be sure to verify on your daily reports. |
| 10/03/2006 12:14 PM MDT - Experiencing slow credit card responses and/or request for Manual Authorizations. We'll provide more information on www.kampsight.com as it becomes available. |
| 08/17/2006 8:03 PM MDT - KampSight is now up and running. We'll provide more information on KampSight.com as we learn more. |
| 08/17/2006 7:27 PM MDT - KampSight is experiencing some technical difficulties at the moment. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the \'X\' to exit the program as that takes more resources and can make the delay longer. |
| 08/04/2006 3:27 PM MDT - KampSight experienced some problems. The server is coming back up slowly but surely. Even though it may take time to sign back on, DO NOT click the 'X' to exit the program as that takes more resources and can make the delay longer. |
| 06/26/2006 3:18 PM MDT - Everything is now back to normal. We will update KampSight.com and the sign on screen when we have more info. |
| 06/26/2006 3:17 PM MDT - A server error has occurred. The sytem is coming back up to normal right now. Watch www.kampsight.com and the sign in screen for more info. |
| 06/23/2006 5:45 PM MDT - System has come back to normal response time. Look for a posting on the KampSight sign on screen for additional information. |
| 06/23/2006 5:11 PM MDT - Yes, the event that happened yesterday at 4:48 is happening again. The system is available, it is just trying to end devices. This took 15 minutes to clear up last night. |
| 06/22/2006 5:20 PM MDT - Everything is back to normal, you should be able to get logged back on. We don't know what caused the problem yet, but we are looking into it. |
| 06/22/2006 5:06 PM MDT - We are currently expieriencing difficulties while trying to make a connection to KampSight. If you are already logged on to KampSight you will not see a problem. If you are trying to make a new connection to KampSight you will be unable to get on. |
| 06/20/2006 7:00 AM MDT - Paymentech had an outage on their network from about 5:30 am to 7:00 am. Credit cards are operational now. |
| 06/13/2006 3:51 AM MDT - To change to the Verizon/MCI line, within MochaSoft, click on File/Connect. Change the AS400 host to 63.78.220.211 and then click on OK. This works for Display and Printers. |
| 06/13/2006 3:49 AM MDT - Qwest has confirmed their local connection, including our T1 is off due to a local power issue. Technicians have been dispatached. The Verizon/MCI line is up and running. |
| 06/13/2006 3:30 AM MDT - Access over the Qwest line is not active at this point. We are researching the issue now. You can move to the Verizion/MCI line by switching the AS400 host entry to 63.78.220.211. |
| 05/24/2006 3:40 PM MDT - The expeditor line should be working again, Verizon rerouted it to a line that was working. KampSight access still needs to go over the Qwest line. |
| 05/24/2006 1:40 PM MDT - Our Qwest line is still up and active. Please change the host address in KampSight Display and KampSight Printer to 208.46.87.75 and you will be able to access KampSight. |
| 05/24/2006 1:38 PM MDT - We are currently experiencing a major outage here in Billings. The outage is affecting connections to KampSight and phone service to the home office. |
| 05/19/2006 7:55 PM MDT - We've posted a solution to bypass Verizon/MCI and take another path to KampSight. It is on the home page of KampSight.com. Or, if you are a techie, you just need to change the IP address for displays and printers to 208.46.87.75. |
| 05/19/2006 4:10 PM MDT - Verizon/MCI has confirmed the problem as an outage in the Denver area that is affecting all KampSight traffic as well as many other Verizon/MCI customers. They don't have an estimated time for the fix. We are working on getting all traffic to pass reli |
| 05/19/2006 1:22 PM MDT - If you change the AS/400 host in you KampSight Printer and KampSight Display to 208.46.87.75 you will temporarily avoid the problems we are having with MCI. |
| 05/19/2006 1:21 PM MDT - Our internet connection with MCI is currently bouncing up and down. MCI has been notified and is working on the problem. |
| 03/29/2006 5:40 AM MST - KampSight system is back up and running. |
| 03/28/2006 10:40 PM MST - KampSight system is down. We are starting the upgrade to the new server. |
| 03/28/2006 5:53 AM MST - We are back in business. Because KampSight started up later than normal, it has to prepare all of the nighttime reports. It is in the process of preparing your reports now and it will take about 1 hour to complete all nighttime processes. |
| 03/28/2006 5:15 AM MST - Our backup process stalled, which is keeping the system from coming up. The backup has been started again. Once it runs through, KampSight will come back up. I estimate the system being available between 5:30 and 5:45 am Billings time. Jef. |
| 10/05/2005 10:15 AM MDT - Qwest is back up! |
| 10/05/2005 7:20 AM MDT - Power is out in a large portion of Billings including at the Qwest Central Office. This has taken down our T1 through Qwest. This will affect the 208.46.87.75 address and ekamp.com and valuekard.com. |
| 08/05/2005 1:05 PM MDT - There is a disturbance in the Internet network system. There are random outages that appear to be going through the Internet. KampSight is up and running. We've called Qwest and they do not know of any issue. We'll keep searching and if we find the c |
| 06/20/2005 8:07 PM MDT - Power to downtown back up! |
| 06/20/2005 7:06 PM MDT - We've lost building power, including the phone system. KampSight is up and running, but KampSight support is unavailable right now. |
| 05/05/2005 4:15 PM MDT - KampSight is back up. |
| 05/05/2005 2:29 PM MDT - KampSight is down for Kill KampSight day. |
| 04/30/2005 9:27 AM MDT - The "line" (MCI) between you and KOA is back up. You should be able to access KampSight. If you were one of the KOAs that we switched over to the Qwest line, you do not need to change your IP number (AS/400 host) back to the MCI line until |
| 04/30/2005 7:15 AM MDT - If you are a Rivetek customer, you also need to enable SSL, click on File, Connect, Advanced then check Enable SSL. Click on OK, then Click OK again and you should connect. |
| 04/30/2005 7:11 AM MDT - If you are a Rivetek customer you also need to click on Settings then Termtype and enter a device name. The device name is your campground prefix, the letters DSP, then your security code. |
| 04/30/2005 6:26 AM MDT - To get to KampSight, click on File/Connect for both display and printers. For AS/400 host type in 208.46.87.75. Click on OK. You'll get to KampSight! |
| 04/30/2005 6:03 AM MDT - MCI has confirmed they are having a T1 issue that is stopping KampSight traffic from coming into our server. We have an alternate way to get to KampSight which we are configuring now. We'll post instructions soon on how to access KampSight through a di |
| 04/30/2005 5:06 AM MDT - Good Saturday morning! Not! KampSight traffic isn't getting to our network for some reason. We are in the office and working on it now. |
| 04/30/2005 5:02 AM MDT - |
| 04/27/2005 5:18 AM MDT - Our night time routine caused a problem with normal startup this morning. Everything is coming back up at this point. Should be another 10 minutes for access. |
| 04/25/2005 5:40 AM MDT - We had a night time process with an error that kept the system from coming back up. We ended the process and everything is back up. |
| 04/21/2005 1:40 AM MDT - KampSight is back up and running. All maintenance went well. Thank you. |
| 04/19/2005 8:25 AM MDT - We've confirmed that Qwest has lost power to some of its equipment. This will keep some KampSight users (eTwinAx) from gaining access. |
| 04/14/2005 2:28 AM MDT - The server is back up and available. Thanks for your cooperation. |
| 04/13/2005 11:00 PM MDT - The server will be down for a hardware upgrade beginning at 11:00pm Montana time. We expect to be back up within 5 hours. |
| 01/03/2005 9:45 AM MST - Unable to get past the main menu. The cause was packet loss to the network card on the KampSight server. Moved traffic over to the other card on the server and problem solved. The system was unaccessible for approximately 1 hour. |
| 07/07/2004 5:33 AM MDT - We found out that because somebody didn't sign off last night, the KampSight session hung our night time routines and that is why you couldn't sign on. Please sign off of KampSight at night. |
| 07/07/2004 5:17 AM MDT - Our system isn't responding to requests to start PC sessions. We are working on it. |
| 07/05/2004 3:47 PM MDT - Qwest had a problem with a router which caused our traffic not to route. They reset the router and everthing works again on our Qwest line. |
| 06/11/2004 6:31 PM MDT - Qwest has restored service to our T1 line. All Kampsight access should work now. |
| 06/11/2004 12:05 PM MDT - If you are using Mochasoft and are connecting to 208.46.87.75 please click on "File, Connect" and change the "Host Address" to 63.78.220.211. |
| 06/11/2004 12:00 PM MDT - Our Qwest T1 which provides access to Kampsight for the etwinax campgrounds and anyone who is using 208.46.87.75 as the address to connect to KampSight in Mochasoft has gone down. Qwest is working on getting it back up as soon as possible. |
| 04/30/2004 3:55 PM MDT - Credit card processing is back online. |
| 04/30/2004 3:48 PM MDT - Credit card processing is halted. We will let you know when it is OK to process again. |
| 04/30/2004 8:44 AM MDT - A problem processing credit cards occurred between 8:10 and 8:40 this morning. We are continuing to investigate the problem and will have an update when we know the cause of the problem. |
| 03/28/2004 8:12 PM MST - If you had to change your IP address this morning to access KampSight, you should be able to change it back to 63.78.220.211 tomorrow morning. MCI hasn't confirmed anything was wrong, but I was able to access KampSight from 63.78.220.211 this evening. |
| 03/28/2004 9:00 AM MST - We are currently experiencing a problem in which the KampSight display disappears when you attempt to go to certain screens. Check the KampSight Sign-on screen for more information. |
| 03/17/2004 5:29 PM MST - We experienced at ten minute power outage which affected the communications equipment when a UPS failed. Everything is fine now. |
| 10/27/2003 12:51 PM MST - For about 10 minutes, we had an issue with locked screens due to our journaling process. All fixed! |
| 09/23/2003 8:15 AM MDT - The clogged pipe has been roto rootered. You can go back to the 63.78.220.211 address when you want. |
| 09/23/2003 8:00 AM MDT - We are tracking down an issue with the MCI T1 used for KampSight. If you are having problems connecting, you can switch to our other T1. |
| 09/23/2003 7:59 AM MDT - For display and printer sessions, first click on File/Disconnect (if needed). Then click on File/Connect. |
| 09/23/2003 7:58 AM MDT - Replace the 63.78.220.211 with 208.46.87.75. Then click on OK. You'll see a signon screen or your printer will start. |
| 09/23/2003 7:57 AM MDT - We'll post another message here when the 63.78.220.211 address is available again. |
| 09/18/2003 2:00 PM MDT - According to Rivetek, everything is operation with the satelite solution. |
| 09/18/2003 12:00 PM MDT - Hurricane Isabel is affecting SpaceNet's network. They are switching network traffic from McClain, VA to Chicago, IL. |
| 08/13/2003 3:12 AM MDT - IBM Service is GREAT! We are back up and ready for you to use KampSight! |
| 08/13/2003 2:45 AM MDT - The scheduled maintainence function has taken longer that estimated. IBM is on site, working on the issue. It will be at least an hour longer before the system is available again. We will post status updates every 30 minutes, and give a better estimat |
| 08/11/2003 5:45 PM MDT - SpaceNet has restored power and eTwinax controllers/PCs should be able to connect. |
| 08/11/2003 4:55 PM MDT - SpaceNet's hub facility in VA lost power which brought the vsat system down. They have restored power and are now bringing up the servers and reestablishing the connections. |
| 08/01/2003 12:01 PM MDT - One of the eSecurIt servers went down and we had to reboot. It was down for 10 minutes and affected some of the eTwinax campgrounds. It is back up and operational. |
| 08/01/2003 11:25 AM MDT - A UPS batter failed while being tested for voltage variations, causing the satelite and etwinax campgrounds to be bumped off line. Power was restored within 1 minute. |
| 07/31/2003 11:05 AM MDT - KampSight hardware ethernet issue caused disconnects on some PC based connections. |
| 07/26/2003 10:55 AM MDT - KampSight hardware ethernet issue caused disconnects on some PC based connections. |
| 07/17/2003 4:42 AM MDT - System is coming back up now. This is an issue that IBM is aware of and they are working with us to get this fixed when we restart the system. |
| 07/17/2003 3:37 AM MDT - The KampSight server is having the same issue as on Monday restarting. We know how to bring it up and we are headed into the office. Please give us one hour and then look for an update on this page. |
| 07/14/2003 7:45 AM MDT - Back up and running! |
| 07/14/2003 6:50 AM MDT - We have found the problem, it is not a failure of any hardware so we'll be back up soon. |
| 07/14/2003 5:59 AM MDT - The KampSight server is having problems starting up this morning. We are looking into it ... |
| 07/03/2003 8:47 PM MDT - Qwest T1 is back up and operation for KampSight.com & Q&S |
| 07/03/2003 10:53 AM MDT - The Qwest T1 that provides some of our Internet traffic has gone done. We are investigating now with Qwest. This will affect our eTwinax campgrounds. |
| 06/23/2003 3:51 AM MDT - GO FOR IT! We are in the office. If you have problems, call the expeditor line at 800-548-7104. Get to extension 7431. If it is busy, leave a message. |
| 06/22/2003 11:15 PM MDT - KampSight is being upgraded. |
| 06/21/2003 3:39 PM MDT - The performance issue is back again. |
| 06/21/2003 10:20 AM MDT - Disk drive usage back to normal |
|
06/21/2003 9:52 AM MDT - Sorry folks, we are experiencing the slow down again. |
| 06/17/2003 6:20 AM MDT - KampSight performance back to normal. |
| 06/16/2003 3:46 PM MDT - Still experiencing performance issue, expect an email shortly with hints on how to help. |
| 06/16/2003 1:35 PM MDT - KampSight performance issue has occured again. |
| 12/31/1969 4:59 PM MST - |
| 12/31/1969 4:59 PM MST - |